- Reporting to the IT Manager, the incumbent will be responsible for analysing and formulating IT infrastructure system requirements, and developing system plans to support operational projects across Boseto and Zone 5 operations. The role is also charged with coordinating the installation, configuration, upgrading, administration, monitoring and maintenance of end-user computer equipment problems or direct support for hardware and software problems in support of operational systems.
KEY AREAS OF RESPONSIBILITY:
- Develop IT network and systems usage policies and procedures.
- Design efficient and cost-effective systems.
- Plan implementation strategy for new systems and make sure they are user friendly.
- Oversee implementation, support and inventory control of systems.
- Ensure customer problems are resolved, through proper use of administrative procedures
- Monitor user activity of company IT infrastructure (network, firewall, storage, end user devices and servers) and ensure it is used accordingly.
- Perform regular site software updates and backups.
- Determine and implement security software to protect the intellectual property of Khoemacau.
- Train and guide users to work with systems in an effective manner.
- Ensure adherence of company mandated and legislated safety and environmental compliance for all related activities.
- Promote SHEC compliance among other staff members and contractors.
MINIMUM QUALIFICATIONS, EXPERIENCE AND SKILL REQUIREMENTS:
- Diploma or higher qualification in Information Technology/Computer Science or any related qualification.
- Minimum 8 years’ experience in an IT support role.
- Well-founded Windows operating systems (server and desktop) knowledge.
- Demonstrated work experience in the following areas:
- Windows 2008/2012 server and Office 365 components (Exchange, SharePoint Portal Server, Skype, OneDrive, OneNote, MS Project, MS Visio, MS Teams).
- Microsoft SQL server.
- Linux operating systems (RHEL & CentOS).
- Microsoft Active Directory experience (DNS, DHCP, Directory Services, NPS, Print services).
- VMware ESX, VEEAM backup, Terminal Server.
- ITSM (Information Technology Service Management) principles.