Job Expired

Job Purpose

To receive and process applications, quotations, payments and work orders for the supply of electricity in accordance with laid down policies and procedures to ensure the achievement of BPC’s financial objectives and optimise customer satisfaction and to investigate consumer refund claims as per the Corporation Policy.

Principal Accountabilities/Responsibilities

Key Performance Areas

Customer satisfaction
Adherence to relevant policies, procedures and processes
Efficient turnaround time in applications, quotations, payments and work orders
Minimal errors in activating contracts
Up-to-date and accurate\works order database
Availability of complete and accurate performance reports

Core Accountabilities and Responsibilities

Receives and directs customers and employees to relevant offices. Receives telephone calls and resolves enquiries resolves queries on BPC products and services.
Prepares technical and financial quotations to advice customers on costs related to their electricity connections.
Ensures availability of application forms, brochures and any other material depending on the customer’s needs and assists in the completion of forms where necessary.
Processes application forms and other documentation submitted by customers to ensure that the relevant sections have been correctly completed and prepared work orders after the customer payment for approval by Senior Technical Officer.
Process consumer refund claims for submission to the Senior Technical Officer and to prepare claims in accordance with laid down procedures.
Maintains and files customer records and ensures the safekeeping and distribution of records in accordance with departmental procedures.
Maintains customer contacts database by updating customer information
Liaises with relevant stakeholders on connection status on behalf of the consumer and informs accordingly.
Issues tax invoice to customers for the upfront payments for new connections after ensuring that all necessary documentation of customers are adhered to.
Ensures that the customer completes the Supply Agreement Form and issues a work order for switching on supply after the customer has paid the required security deposit and updates the customer files prior to forwarding to finance.
Ensures compliance to SHER procedures when carrying out duties.
UNDERTAKES SUCH OTHER RELATED DUTIES AS DIRECTED BY THE SUPERVISOR