Primary Functions of the Role

Operations

• Assist customers visiting the store with their hardware/software requirements.
• Document sales by providing proposals, quotations and invoices.
• Check inventory to ensure orders are in stock before processing orders.
• Perform and maintain sales report and ensure that it is updated as and when required.
• Ensure that Fast Moving Stock Items are replenished (Stock Checks Done Once a week) – Liaise with Purchasing Clerk. Assist Purchasing Clerk.
• Assist in Delivering or Receiving Stock.
• Achieve sales targets as per sales plan
• Update pipeline and sales cycle activities on a daily basis

Finance

• Ensure that all sale transactions are recorded and that the relevant documents are in place for bookkeeping
• Provide weekly pipeline report

Customers

• Generate new business leads, courtesy and follow up calls to existing and potential customers and create interest in products and services offered by the company.
• Serve as a customer service representative for clients who have queries or challenges.
• Expedites the resolutions of customer problems and complaints.
• To manage and monitor client satisfaction at regular intervals.

Experience & Formal Qualifications

• Form 5, NQF Level 5/6 – Essential
• Certificate in Customer Service – Desirable
• 1 Year Sales Experience – Essential
• 1 Year ICT Experience  – Essential
• Basic Bookkeeping Knowledge – Desirable
• Microsoft Office Suite – Word/Excel & PowerPoint – Desirable

Competencies & Skills

• Championing Customer Needs
• Leveraging Opportunities
• Creating and Maintaining Networks
• Establishing Relationships
• Interacting with People at Different Levels

Job related skills

• 1 Year Communications Skills – Essential
• 1 Year Customer Excellence Orientation – Essential
• 1 Year Problem-solving ability – Essential
• Supporting organisational goals
• Managing Risk
• Maintaining Objectivity
• Championing Customer Needs
• Leveraging Opportunities
• Creating and Maintaining Networks
• Establishing Relationships
• Interacting with People at Different Levels
• Problem solving