Restaurant General Manager – KFC 871 views

A vacancy exists in the Operations Department for a Restaurant General Manager. Reporting to the Area Coach this position will be responsible for the overall management of the restaurant in order to achieve employee P & L, customer, profit, and sales targets and maintain restaurant operational excellence in accordance with Company policies and procedures through team management. ROM’s full responsibility and accountability is the day-to-day running of the restaurant.

Key Responsibilities:

• The achievement of CHAMPS Standards within the restaurant by ensuring that all employees are focused on exceeding customer expectations for Cleanliness, Hospitality, Accuracy, Maintenance,

Product and Speed of Service.

• Manage shifts in accordance with Company Policies and Procedures including directing the activities of employees in maximising sales, operating efficiency and profitability.
• Allocate responsibilities to each employee on shift and monitor performance accordingly
• Ensure that all employees follow correct maintenance procedures in accordance with the established maintenance roster and advise Area Coach of any repairs or maintenance required
• Forecast and schedule labour by shift and create a deployment plan to control labour costs and still meet the needs of the business.
• Ensure that controls and procedures are implemented to protect the safety and security of employees, customers, property, and company funds/resources are protected by all employees.
• Keep AC informed of any competitive activity that is likely to affect the trading results of the restaurant
• Report to the Area Coach any aspects of employee relations, customer service, health inspection issues that are likely to affect the operation of the restaurant.

• Implement restaurant training programmes for staff to enable them to maximise performance and realise their career potential.
• Support and demonstrate our How We Win Together principles acting as a role model and providing leadership as necessary.

Inherent requirements for the Job:

• Degree or relevant Management qualification
• Prior Management experience in the QSR Industry
• English Proficiency
• Numeracy Proficiency
• Computer Literate
• Financial Acumen