CUSTOMER SERVICES OFFICER wanted at Motor Vehicle Accident Fund

VACANCY ADVERT-TENABLE GABORONE (H/O)

Motor Vehicle Accident Fund invites applications from suitably qualified candidates for the following position:

CUSTOMER SERVICES OFFICER

Main Purpose of the Job:

Initiates the claims assessment process by receiving applications for claims from members of the public and ensures that all documentation and supporting evidence is attached in order to ensure quick processing of claims.

Position Requirements

• Degree in Social Science. Health or Business related with a customer service background.

Relevant Experience

• 0-2 years relevant experience in a customer services role.

Core Competencies

Empathy and interpersonal skills. Listening skills. Resilience, Customer service focused. Critical and analytical thinking. Decisive and assertive. External environment awareness. Communication – verbal, written. Initiative and innovation. Judgement and decision making. Results focused. Adherence to procedures, Relationship building. Teamwork, Communication – verbal and written skills.