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3 years ago
Job Expired
JOB DESCRIPTION
Reporting to the Orange Money Product Manager, the successful candidate will be responsible for directing day-to-day operational activities and consistent customer experience in line with Orange Money and Regulatory requirements.
The main duties include but are not limited to:
-
- Drive the optimisation of Orange Money operations in line with the company’s strategic objectives.
- Ensure the documentation of Orange Money procedures and operating manuals and guaranteeing compliance of operational activities.
- Enhance and monitor external/internal SLA’s and operational key performance indicators (KPI); coordinating the handling between Orange Money and supporting departments (Finance, Customer Service, Legal etc.).
- Ensure improvement operational excellence.
- Manage back office activities.
- Ensure effective resolutions of customer complaints.
- Act as the main point of contact for all operational activities with partner banks and transactional partners (aggregators/switches/hubs/international transfers etc.)
- Provide support on product development, testing, training and support.
Skills:
The candidate is expected to be/have:
- Analytic & be able to anticipate
- Ability to organise, structure and rationalise
- Project and team management techniques
- High level focus on Quality Assurance
- Problem solving skills
- Sense of organisation and planning
- Customer service focuses
- Decisive, responsive and responsible
Team leader
REQUIREMENTS
Qualifications and experience:
- Business or Marketing Degree
- Professional qualification in Banking, Marketing, Finance, Management or other business discipline is an added advantage
- 3-5 years of experience in Operations Management.
More Information
-
JOB APPLICATION DETAILS
CLOSING DATE AND APPLICATION INSTRUCTIONS
Interested candidates who meet the minimum requirements can submit their applications, updated CV and certified copies of their academic certificates to:
[email protected]
The subject window on email should only contain the title of the position being applied for.
Closing date: 3rd September 2019
Kindly note, that Orange Botswana shall only correspond to short-listed candidates.
- This job has expired!
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