Real Debt Recovery is looking for talented individuals to assume the post below,
JOB ADVERT: CALL CENTER AGENT (X8)
DUTIES AND RESPONSIBILITIES
WE ARE STILL MAKING CVs FOR P100. COVER LETTERS FOR P50
Pay with FNB EWallet to 76981238 or Orange Money on number 76981238
Whatsapp us on +26776981238
JOIN US ON OUR WHATSAPP CHANNEL HERE
• Answer incoming calls and respond to customer’s emails
• Management and resolve customer complaints
• Sell products and place customer orders in the computer system
• Identify and escalate issues to supervisors
• Provide product and service information to customers
• Research required information using available resources
• Research, identify, and resolve customer complaints using applicable software
• Route calls to appropriate resources
• Document all call information according to standard operating procedures
• Recognize, document, and alert the management team of trends in customer calls
• Follow up customer calls where necessary
• Complete call logs and reports
• Other duties as assigned
QUALIFICATIONS
• Proficient in relevant computer applications
• 1-3 years of experience in a call center environment
• Knowledge of customer service practices and principles
• Knowledge in Excalibur is preferred
• Experience in debt collection is an added advantage
• Minimum AAT/Accounting Degree or any business degree
More Information
-
JOB APPLICATION DETAILS
EMAIL CV’S TO: [email protected]
Closing Date: 29/01/2020
- This job has expired!
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