SUPERVISOR, CLIENT SERVICES (Palapye & Maun) – Botswana Savings Bank 834 views

Reporting to the Branch Manager the incumbents will be responsible for developing and ensuring compliance to customer service processes, procedures and standards.

Key Areas of Responsibility:
• Authorize the opening and closing of accounts in accordance with set processes and procedures.
• Recommend loans for approval/decline.
• Monitor, analyses and propose changes to processes, systems and procedures based on trends and feedback.
• Ensure consultants have sufficient product knowledge and ensure they can demonstrate product usage to clients.
• Ensure efficient client servicing, handling of customer enquiries and complaints. Ensure complete and accurate customer data.

Job Requirements:
The ideal candidates must be/have the following:
• Diploma in Banking/ Accounting/Finance or equivalent in a related field.
• Three (3) years post qualification experience in a customer service environment. Preferably in a financial institution Operational Knowledge in areas of customer services standards, sales and credit.

Compensation
BSB offers attractive remuneration package to the most suitable candidates.