CUSTOMER SERVICES AGENTS – SPRINT COURIERS 550 views

VACANCY:

Duties & Responsibilities include:

• Answering customer inquiries via phone, email, and in-person.
• Direct customers to online resources.
• Update customer records in the system, including notes about interactions.
• Attend weekly staff meetings.
• Participate in team-building activities.
• Develop a rapport with customers
• Make recommendations to management to improve customer experience.

Minimum Education and Experience

Requirements:

• Diploma or Degree in relevant course
• 2 years of experience using Microsoft Office
• Basic knowledge of office equipment and computer experience

• Previous customer service experience in an office
• Valid Driver’s license including PROP with a minimum of 2 years driving experience

Required Competencies:

• Patience for dealing confused or irate customers.
• Problem-solving skills, and the ability to think under.
• Commitment to continuing education about the company, products and services.
• Background in marketing, especially a focus on customer insights and customer behavior is a plus.

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