Job Expired
- COLLECTIONS TEAM LEADER (6*) – IRC204608
To lead and supervise a team of collectors in order to ensure they achieve quality and productivity targets by optimally leveraging resources and support functions.
Duties and responsibilities include, but are not limited to;
- Report on own and team transactional and process activity progression within set guidelines to provide timely information for decision making
- Develop a short-term delivery plan and coordinate team activity to ensure that agreed objectives and standards are met and associated risks are escalated.
- Assist team with the identification and resolution of problems and provide solutions that leads to improved service delivery and quality
- Constantly align own and teamwork in response to changes in standards, procedures and processes to deliver on performance objectives and improve quality
- Maximize productivity through efficient planning, people and processes to drive optimal utilization of available resources.
- Ensure own and team adherence to set governance and compliance procedures and processes, continuously identifying and escalating risks.
- Comply with governance in terms of legislative and audit requirements.
- Encourage contribution to a culture of customer service excellence, which builds positive relationships and provides opportunity for feedback
- Build a strong appreciation of customer needs and ensure team understanding and adherence to service delivery principles, aligning where necessary
- Monitor and coach behaviors that ensure a service culture which builds rewarding relationships, proposes innovations and allows others to provide exceptional client service.
- Ensure team adherence to specified policies, standards and procedures to prevent and reduce wastage and escalate associated risks
- Supervise collection of arrears in line with mandates.
- Manage costs / expenses within approved budget to achieve cost efficiencies.
- Coach to improve performance and develop skills of team members.
Education & Experience:
WE ARE STILL MAKING CVs FOR P100. COVER LETTERS FOR P50
Pay with FNB EWallet to 76981238 or Orange Money on number 76981238
Whatsapp us on +26776981238
JOIN US ON OUR WHATSAPP CHANNEL HERE
- Diploma in Business studies or related field (with Degree being advantageous)
- Must be proficient in Excel and data analysis tools.
- 2-3 years Banking Experience
Competencies & Skills:
- Business acumen/commercial awareness
- Analysis and attention to detail
- Creativity/Innovation
- Problem solving
- Conflict management
- Influencing and impact
- Verbal and written communication (inc. Listening)
- Building the brand
- Building relationships
- Customer Service
Interested applicants are requested to log onto
https: www.firstrandjobs.mobi/ and upload their curriculum Vitaes (CVs) no later than 9th September 2021.
- This job has expired!
Email Me Jobs Like These
New Job Alert
Never miss a chance!
Let us know your job expectations, so we can find you jobs better!
Job Categories
- Account Management (1)
- Accounting (17)
- Administration (11)
- Agriculture (2)
- Analyst (2)
- Architect (1)
- Artisan (7)
- Attendant (2)
- Attorney (1)
- Auditing (2)
- Banking (2)
- Beauty Therapist (1)
- Biotechnologist (1)
- Blasting Assistant (1)
- Board Positions and Memberships (1)
- Bookkeeper (1)
- Branch Manager (1)
- Business Development (5)
- Call For Applications (1)
- Cashier (2)
- Chef (9)
- Civil Engineer (1)
- Civil Engineers (1)
- Cleaner (3)
- Clerical (1)
- Communication (1)
- Compliance (1)
- Construction (6)
- Construction Manager (1)
- Cook (1)
- Coordinator (4)
- Corporate Services (1)
- Counselling (3)
- Customer Relations (1)
- Customer Service (1)
- Dental (1)
- Diamond Polishers (1)
- Diesel Plant Mechanic (1)
- DIRECTOR (2)
- Doctors (3)
- Draughtsman (1)
- Drivers (9)
- Economist (1)
- Education (9)
- Electric Engineer (3)
- Electrical Technician (2)
- Electrician (3)
- Engineering (25)
- Executive (4)
- Extra Heavy Duty Driver (1)
- Farm Workers (2)
- Field Assistants (1)
- Field Technician (1)
- Finance (3)
- Finance Manager (2)
- Financial Controller (1)
- Fire & Emergency Marshal (1)
- FITTER (1)
- Fitter & Turner (1)
- Gatekeeper (1)
- General Worker (2)
- Graduate Trainees (1)
- Graphic Designer (2)
- Greaser (1)
- Handyman (2)
- Head (2)
- Health & Safety (2)
- Health Care (6)
- Healthcare Assistants (1)
- Heavy Duty Plant Mechanic (1)
- Hospitality (1)
- HR Officer (1)
- Human Resources (6)
- ICT (1)
- Information Systems (1)
- Information Technology (7)
- Inspector (1)
- Insurance (5)
- Internship (3)
- Investigator (1)
- IT Technician (1)
- Labourer (2)
- Lecturers (3)
- Legal (5)
- Machine Operator (1)
- Maintenance Assistant (1)
- Maintenance Engineer (2)
- Maintenance Manager (1)
- Maintenance Planner (2)
- Management (9)
- MANAGER (3)
- Marketing (1)
- Mechanical Engineer (2)
- Mechanics (2)
- Media (1)
- Medical (1)
- Medical Officer (1)
- Merchandiser (1)
- Metallurgist (1)
- Mining (2)
- Music (2)
- NGO (1)
- Nightwatchman (1)
- Nursing (4)
- Officer (2)
- Operations (1)
- Operations Director (1)
- Operations Manager (2)
- Operator (2)
- Pastor (1)
- Pharmacists (6)
- Pharmacy Technician (1)
- Physiotherapist (1)
- Plant Manager (1)
- Principal Officer (1)
- Procurement (1)
- Professor (1)
- Project Management (2)
- Public Health (1)
- Quality Assurance (3)
- Quality Control (1)
- Radiographer (1)
- Receptionist (1)
- Research Specialist (1)
- Safari (1)
- Sales & Marketing (12)
- SALES AGENTS (1)
- Sales Manager (1)
- Sales Representative (2)
- Scientist (3)
- Security (1)
- Security Guards (3)
- SHE Officer (1)
- Shop Assistant (1)
- Site Foreman (1)
- Social Media (2)
- Social Media Management (2)
- Social Work (2)
- SPECIALIST (1)
- Supervisor (2)
- SURGEON (1)
- Surveyor (2)
- Tailor (1)
- Tax (1)
- Teachers (4)
- Technician (18)
- Technologist (1)
- Welder (1)
- Worker (1)
- Workshop Foreman (1)
- Workshop Manager (1)
Location
- Gaborone (92)