REPORTING TO: ROOMS DIVISION MANAGER
Applications are invited from suitably qualified and experienced candidates for the position of RESERVATIONS OFFICER.
WE ARE STILL MAKING CVs FOR P100. COVER LETTERS FOR P50
Pay with FNB EWallet to 76981238 or Orange Money on number 76981238
Whatsapp us on +26776981238
JOIN US ON OUR WHATSAPP CHANNEL HERE
MAIN PURPOSE OF THE JOB:
This person is responsible for responding to guest calls or inquiries about room reservations, to provide information and reserve rooms for guests coming to the hotel. The reservation officer will continue the arrival experience by ensuring clear communication with guests, obtaining all the necessary information.
KEY PERFORMANCE AREAS:
- Answer incoming calls and assist with reservations, confirmations, room needs requests and questions.
- Explain hotel products, services and other information about the hotel as requested.
- Sell, process, enter and confirm room reservations using selling techniques and strategies.
- Maintain knowledge of current hotel events, activities, and hours of operation as well as dining options currently available.
- Assist guests with issues and complaints, with empathy and a focus on guest satisfaction, use supervisor support when necessary.
- Display professional phone etiquette.
- Resolve customer complaints.
- Ensure any special client requests are forwarded to hotel staff.
- Assess email queries and assist clients who are having difficulties who are having difficulties making reservations online.
QUALIFICATIONS
- Diploma in Tourism and Hospitality (Essential)
- Knowledge of Opera and Marsha System (Advantageous).
- 2 to 3 years Solid work experience in Customer Service and Hotel Reservations.
REQUIRED TECHNICAL AND BEHAVIOURAL COMPETENCIES
- Key competencies to be displayed by candidates include:
- Good telephone and communication skills
- Customer service
- Computer literacy
- Time management
More Information
-
JOB APPLICATION DETAILS
APPLICATION DETAILS
Suitably qualified candidates must apply enclosing a detailed
C.V. and references to:
The Human Resources Manager
Email: [email protected]
All applications will be treated as strictly confidential.
Only Shortlisted will be responded to.
Closing Date 25 March 2022
Please say that you got this job advertisement through Jobs Botswana
- This job has expired!
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