Job Expired

About Standard Chartered

We’re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we’ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you’re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can’t wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you’ll see how we value difference and advocate inclusion. Together we:

Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
Flexible working options based around home and office locations, with flexible working patterns
Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies – everyone feels respected and can realise their full potential.
Recruitment assessments – some of our roles use assessments to help us understand how suitable you are for the role you’ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Role Responsibilities

JOB PURPOSE

WE ARE STILL MAKING CVs FOR P100. COVER LETTERS FOR P50
Pay with FNB EWallet to 76981238 or Orange Money on number 76981238
Whatsapp us on +26776981238
JOIN US ON OUR WHATSAPP CHANNEL HERE

Responsible for growth of the Agent Banking business in terms of outreach and profitability.

KEY RESPONSIBILITIES

Strategic Leadership

Responsible for driving the profitability of agency banking
Ensure the sign-on and onboarding of major partnerships with agents across the subsidiary to drive deeper penetration of the bank.
Scope the market for solutions to inform agent banking channel growth and evolution
Drive partnerships with agencies to deliver last mile acquisition of customers for the bank
Ensure constant engagement with country regulators, financial sector players and investors to drive financial inclusion
Accountable for all product performance metrics as stated within the product and segment policies for the subsidiary where applicable
In partnership with the Head of Shared Distribution, develop and execute Agency Banking Strategy for the Country to achieve management define P&L and market share for the Agency Banking business

Channel Acquisition & Management

Has a holistic view on product & market research to determine product sales and market penetration potential across the country.

Develops and proposes best course of action for management consideration to improve performance
Coordinates the development and deployment of value propositions, product offerings, target segment strategy and business plan for customer acquisition, engagement &retention across the subsidiary
Fully responsible for end to end agent acquisition and onboarding process
Responsible for the operational stability of the agency banking platform
Develop and oversee execution of a robust agent onboarding process (pitch, document validation, branding & training) in compliance with bank guidelines
Work with all stakeholders to ensure effective service delivery on agent banking channel to maintain an active agent network. (minimal service downtime, efficient service level agreements)
Collect and Consolidate reports for Agent Banking for submission to regulator as per agreed timelines
Develop agent banking training curriculum and oversee execution of the training plan

Agency Banking Workforce

Build a high-performance agency banking organization in the country with the right performance culture, high sense of individual accountability and ownership for the agency banking segment performance in the country
Establish a highly knowledgeable and future ready agency banking sales workforce equipped with effective sales competencies, productivity management capabilities and market effective sales tools across the country
Anchor agent network forums in different parts of the country and train the network on agency banking services on offer by the bank.

Key Performance Indicators

Achieve the approved agency banking PBT target for the bank
Achieve the approved agency banking transaction volumes for the bank
Achieve the transacting agent target for the bank

Risk Management

Ensure appropriate operational procedures and controls in place to operate within Operational Risk appetite framework
Ensure compliance to internal and external regulations
Ensure due process as outlined in our GPS / governance standards is followed prior to launch of any agency banking initiative

Governance

Awareness and understanding of the regulatory framework in which the firm operates, and the regulatory requirements and expectations relevant to the role
Responsible for delivering ‘effective governance’; capability to challenge fellow executives effectively; and willingness to work with any local regulators in an open and cooperative manner

Anti Money Laundering (AML)

BE CONVERSANT WITH THE AML-KYC (KNOW YOUR CUSTOMER) REQUIREMENTS. UNDERTAKE ACTIONS TO ENSURE COMPLIANCE AND REPORT SUSPICIONS.
EXERCISE DUE CARE AND DILIGENCE IN ENSURING ALL ANTI-MONEY LAUNDERING AND KYC REQUIREMENTS ARE COMPLIED WITH.
BE CONVERSANT WITH THE CRM/ORF REQUIREMENTS.

Regulatory & Business Conduct

Display exemplary conduct and live by the Group’s Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Lead to achieve the outcomes set out in the Bank’s Conduct Principles
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association

Key Stakeholders

Head CPBB
Agent Banking Merchant
Operational Risk
Branch Managers
Marketing
IT / Technology
Digital Banking Team
Servicing & Transacting
GBS Hub
Assurance- BRMs
Finance
Compliance
Client Experience Team

Other Responsibilities

Embed Here for good and Group’s brand and values across Retail Bank
Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.
Embed The Bank’s Brand Promise and values in first line operational risk management

Our Ideal Candidate

Candidate must possess a minimum of a first business degree
Candidate must have a minimumn 5 years relevant experience
Proven track record of successfully developing, and successfully implementing strategic initiatives and programs
Accounting, finance, and financial analysis
Policy and regulatory interpretation skill and implementation capability
Good understanding of Botswana banking industry