Officer, Account Management – Standard Bank Botswana 552 views

Main Purpose of the Job

Ensure that the Bank’s need to provide adequate controls over the risks encountered in the post-credit granting stage of the credit process are satisfied by:-

 

• Assisting in the implementation of the credit procedures by maintaining a tight control over all aspects of advance administration to contain credit risk within acceptable parameters and ensuring that all bank and statutory returns and reports are produced in an accurate and timely manner.
• Actioning all identified credit control events and defaults, in order to reduce the roll rate of non-performing loans into lock up portfolio by providing a prompt and orderly turnaround environment in which controls can be exercised to ensure that the Bank is not faced with avoidable losses.

Key Responsibilities

Risk Management

• Ensure that all the necessary controls and systems are in place to address the risks encountered in the post-credit granting stage of the credit process.
• Approve draw down of facilities once satisfied that all terms and conditions of sanction/covenants have been met and all required collateral have been obtained and are in legal order.
• Perform periodic inspections to ensure adherence and compliance to all processes, policies and procedure.
• Oversee the loading of review dates, new risk grades, interest rates and limits relating to the approved applications. Ensuring that the above information is at all times correct and current. Where discrepancies/irregularities are evident, corrective action is to be taken without delay.
• Peruse Internal and External Audit reports and ensure that any shortcomings highlighted have been sufficiently addressed.
• Ensure that Internal Audit Issue tracking is kept up to date and that the Internal Auditors sign off matters that have been sufficiently addressed.
• Ensure that accounts identified as problematic are placed on the watch list and re-risk graded to reflect their current irregular status.
• Oversee that accounts identified as problematic are taken up with the Business Unit to ensure that remedial action is taken to regularise the exposure and /or escalate them to the Rehabilitation and Recoveries team

·       Ensure compliance with all relevant regulatory and statutory requirements.

·       Coordinate and close all issues from Head Office on actions required

·       Compile information as and when called for by the Head of Credit or Head Office

·       Close monitoring of excesses.

·       Establish reasons for risk exposure in excess of credit facilities, evaluates these in relation to business risk parameters

·       Monitors utilization in excess of credit facilities.

·       Ensure adequate records are kept of dishonoured items and the set procedures are adhered to.

·       Manage and monitor the following irregular accounts:

o   Dormant accounts

o   Accounts in excess of arranged limits

o   Accounts with a debit balances without arranged limits

o   Expired facilities

·       Ensure that accounts identified as irregular are developed with the respective Account Analyst to ensure that remedial action is taken to regularise the exposure and /or escalate them as per escalation procedure

·       Propose remedial action in terms of irregular accounts to regularise. Suitable diary notes are to be kept to follow up on agreed actions. Assistance of responsible Account Analyst is to be enlisted where necessary.

·       Maintain a diary system to ensure timely follow up and ensure that corrective action is taken and the account rectified as indicated.

·       Proactively drive review process of existing facilities, ensuring consistent thorough and timely evaluation of all existing facilities.

·       Timely Grouping of accounts.

·       Communicate with branches to ensure regularisation of accounts

 

 

PEOPLE MANAGEMENT (within section)

 

·       Manage productivity, poor performance, disciplinary procedures

·       Identify and attend to staff training and development needs

·       Working in teams

·       Planning for purposes of annual, study and sick leave.

 

 

 

 

 

Key performance measures

• Establishment of adequate controls over the risks encountered in the post-credit granting stage of the credit process to ensure compliance to all required conditions, thereby ensuring accurate and error free transactions, as well as minimising loss to the bank.
• Timely and accurate submission of all required returns/reports.
• Management of Credit Risk team through performance management, career planning, on the job training and other assistance; leadership measures, PDPs, staff satisfaction survey outcomes etc

 

 

 

 

 

Key Dimensions of the job

Total number of direct reports – 3 

 

Daily

• Oversee roles and responsibilities of the Credit Risk functions.
• Identifying and managing existing high-risk accounts, and taking the necessary corrective action when the risk profile threatens to become unacceptable.
• Ensure that the risk management processes are operating effectively and that high risk accounts are identified and placed on the Watch list.
• Make appropriate diary notes and follow up on Conditions of Sanction
• Load and release Limits

• Action Exception Report
• Action the Group Report
• Action Limit Maintenance
• Action Interest rate changes
• Action Cognos Limit Review Report

• Action Cognos Limit Expiry Report
• Action the Referral Report (i.e. follow up comments made by the Evaluation team)

 

Weekly

• Monitor effectiveness of the management of names on the Watch List
• Follow up on action items from meetings
• Action Weekly Reduction Order

• Action the Branch Overdraft List

 

Monthly

·       Coordinate monthly Watchlist and Credit Risk Management Committee meetings and record proceedings thereof.

·       Follow up on outstanding audit issues

·       Ensure that covenants and approval conditions are recorded, diarised and followed up effectively

·       Action the Damage Control Report

 

 

 

 

Problem solving, Planning and Decision Making

 

Problem solving

• Evaluate current processes and controls in order to address any shortcomings in the credit monitoring, management and mitigation processes.
• Effectively manage the priorities and activities of the Credit Risk team by identifying key value leverage points and eliminating low value work.
• Evaluate current systems and processes for the preparation and collation of all credit risk returns and address any shortcomings.

 

Planning

·       Drive to simplify and improve processes.

·       Planning, setting up and management of  Credit Risk Function, ensuring that all the following relevant processes are sufficiently addressed:

• Risk management: all operational issues and processes relating to the management and control of the post-credit granting process.

·       Plan and prioritise activities within allocated time frames.

• Staff leave programme
• Non-performing loans: management of the NPL book.
• Returns/reports: Preparation and submission of all relevant returns/reports.

·       Training and development of all Credit Risk staff.

 

Decision Making

·       Weigh up options and take the initiative within limits of authority.

• Deciding on the set-up, management and control of the Credit Risk Function in collaboration with the Country Head of Credit.