MEMBERSHIP TEAM LEADER HEALTH – Metropolitan 494 views

Introduction

We are looking for a dynamic and energetic individual to fill the position of Membership Team Leader in the Health Operations Department.

Role Purpose

Reporting to the Operations Manager, the successful candidate will be primarily responsible for organising, supervising and quality assuring new business data capturing & processing to ensure membership data accuracy as well as membership risk underwriting.

Requirements

• A Degree in Health Information Management, or related field.
• 3-5 years’ experience in health insurance or financial services.
• COP in Long Term Insurance will be an added advantage.
• Operational knowledge of how to manage customer service. and admin team processes and procedures.
• Proficient in Microsoft Office (Word, Excel and PowerPoint).

Duties & Responsibilities

• Supervision of new business data capturing and onboarding for health schemes.
• New business process development, implementation and review.
• Conduct risk assessments and recommendations of member groups in accordance to underwriting protocols.
• Handling of escalated client queries.
• New Business Reporting.
• Staff Supervision and Development.
• Supervision of records maintenance.

Competencies

• Results Driven
• Attention to detail
• Analytical skills
• Problem solving skills
• Client/Stakeholder commitment
• Planning and Organizational Skills
• Compliance with procedures and deadlines
• Good Interpersonal and communication skills
• Supervisory skills
• Customer focused

 

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