COLLECTIONS RECOVERY OFFICER – Afritec 717 views

COLLECTIONS RECOVERY OFFICER

We are looking for an experienced and results orientated Collections Recovery

Officer within the Collections team.

Key Responsibilities

• Achievement of key collections targets
• Investigate non-paying accounts
• Effective and efficient monthly repayments and allocations from external collectors and walk in clients
• Monitoring of physical tracing of clients, cost benefit analysis
• Maintenance of up-to-date customer contact information in the loan management systems
• Engaging with customers in various manners to obtain information which can be used in the debt recovery process and to ensure that debtors are advised of their position and the procedures that will be followed to recover the debt
• Negotiating with customers in order to reach a realistic and affordable repayment plan
• Maintaining consistent follow-up on all promise to pay accounts
• Advising the Collections Manager on issues affecting the debt recovery processes, both in general terms and on individual cases
• Assisting in the delivery of a high quality, efficient, responsive and professionally competent service, within the framework of Afritec

Key Requirements

• Diploma in Accounting, Business Administration, Law or equivalent
• 2 years or more experience in Debt Collection
• Proficient in Microsoft excel and Word
• Excellent negotiation skills
• Problem solving
• Communication and Teamwork
• Attention to detail