Outbound Collections Agent – Nimble Group

Reporting to: Team Manager

Job Purpose: To negotiate with arrears account customers to maximise debt recovery and profitability

Location: Gaborone, Botswana

Key Performance areas

COLLECTIONS MANAGEMENT

• Ensure that allocated collection target/s are achieved
• Ensure that allocated productivity target/s are achieved

• Use effective communication and negotiation to ensure successful commitments to pay (Promises to Pay)

• Follow-up daily on progress of the PTP’s and the respective statuses to optimise collections
• Ensure full understanding of product/s working on

QUALITY MANAGEMENT

• Understands, interprets and applies laws, rules, regulations, policies and/or procedures to collections process
• Adhere to / utilize the collections call script/s
• Ensure that all debtors information held on record is up to date and accurate Ensure that the accounts are properly maintained at all time on the collections system

• Deals with people and/or debtors in a manner which shows empathy, tact, and professionalism

Requirements

• Working experience within an outbound debt collections environment / outbound sales environment / outbound customer service environment

• 1 – 2 years Collections experience

• 2 years and above call centre experience would be advantageous

• Credit and Criminal clear

• Strong communication skills

• Computer literate

• Understanding / working knowledge of a collections system is advantageous

Skills

• Target driven

• High level of integrity

• Strong work ethic

• Self-motivated

• Able to work under pressure

• Reliable
• Time management
• Able to work in a team

Remuneration Structure

• Basic Salary PLUS Uncapped Commission