Branch Administrator E – FNB Botswana

PURPOSE

EXPERIENCE AND QUALIFICATIONS

• Appropriate Business Degree qualification.
• Minimum of four (4) years of relevant experience.

RESPONSIBILITIES

• Managing costs/expenses within approved budget to achieve cost efficiencies.
• Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions.
• Resolve all customer queries efficiently and within agreed timelines.
• Maintain an efficient electronic tracking and monitoring processes on all activities and timelines for administrative and process support.
• Improve business decisions by providing accurate and reliable business intelligence (information) together with analyzing trends and data.
• Plan and manage performance, skills development, employment equity, talent and team in order to improve innovation, achieve efficiencies and increase competencies.