Collections Team Leader D – FNB Botswana Centralised Collections

PURPOSE

EXPERIENCE AND QUALIFICATIONS

• Minimum qualification : Grade 12.
• Preferred Qualification : NQF5 banking diploma (advantage).
• Experience : 2-3 years collections experience.

RESPONSIBILITIES

• Achieve monthly Team targets with specific focus on early arrears, non-performing loans and post write-off recoveries.
• Ensure legal action for non-performance by either customer, executor, surviving spouse or trustees were done by Collectors.
• Leading, coaching and developing teams.
• Ensure performance targets are met.
• Assist with day to day operations and ad hoc projects as required Contributes to overall success of BU deliverables.
• Collect arrears and negotiate acceptable payment arrangements and settlements, in line with mandate, for the teams to meet objectives.
• Develop a service culture which builds rewarding relationships, proposes innovations and allows others to provide exceptional client service.
• Comply with governance in terms of legislative and audit requirements.
• Maximise productivity through optimal utilisation of available resources (including human resources) for the Collection Department of the Ban.
• Carry out collections processes within mandate, meeting SLA targets and quality standards, manage escalations and complaints.
• Plan and manage performance, skills development, talent and culture of team in order to improve innovation and achieve efficiencies.
• Manage own development to increase own competencies.

CLICK LINK BELOW TO APPLY ONLINE

https://insurance.jobsbotswana.info/Ax65p