Job Expired
Service Advisor – IRC161744
at Orchid Centre, Gaborone, South East District, Botswana in FNB Botswana Broadhurst Branch
Ends 08 Feb 2019
WE ARE STILL MAKING CVs FOR P100. COVER LETTERS FOR P50
Pay with FNB EWallet to 76981238 or Orange Money on number 76981238
Whatsapp us on +26776981238
JOIN US ON OUR WHATSAPP CHANNEL HERE
purpose
The incumbent is responsible for championing and managing the customer experience and quality of service the customer will receive in the banking hall whilst adhering to the Bank’s values.
experience and qualifications
- Certificate in Marketing ( Sales and Services).
- Botswana Institute of Bankers Diploma being an added advantage.
- Minimum of 4 years experience in a banking environment with exposure to the frontline.
responsibilities
- Assess customer needs and facilitate the resolution thereof.
- Implementation and maintenance of Bank’s Service Plan, Standards and Service Targets.
- Queue Management.
- Channel Migration.
- Adherence to service standards.
- Lead generation.
- Management of customer complaints.
- Coach frontline staff to provide the appropriate experience to customers.
- Management of relevant complaints.
- Stock control of marketing material.
CLICK HERE TO APPLY ONLINE
- This job has expired!
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