PRIVATE BANKER – Stanbic Bank 1970 views

Stanbic Bank Botswana’s purpose is to drive Botswana’s growth.
We are on a transformation journey to become a platform-led business. We aim to create value for our clients and the communities we serve by providing access to digital financial and related solutions that support sustainable growth.
Private Banker, Gaborone Suite

Job Purpose

Proactively promote a relationship-based offering through a primary point of contact, which meets client expectations by providing personalized financial solutions in line with the Value Proposition. Provide a relationship-based offering to the Priority Sub-Segment, which meets customer expectations by providing pro-active and highly responsive financial and business solutions focused on the managing and building of wealth in partnerships through personalized and competent relationship management and specialist expertise to provide support. Maintain a high level of integrity and ethical standards.

Responsibilities

⦁ Acquire new business in the market in line with the Customer Value Proposition segment Income specifications, acquisition targets, and/ or segment strategy to increase market share and specific sales strategies.
⦁ Establish and build one-on-one relationships with customers, based on mutual respect, in assigned portfolio by delivering the expected level of service, specifically focusing on a pro-active contact (calling) strategy and program.
⦁ To ensure successful retention of existing customers in assigned portfolio to strengthen and expand relationships by intimately understanding the customer, servicing the customer’s business and personal financial needs and focusing on the management of key accounts.
⦁ Conduct a needs analysis to identify customer needs effectively when opening new accounts or giving product advice, in line with regulatory requirements.
⦁ Ensure proper record keeping.
⦁ Manage credit and operational risk effectively.
⦁ Ensure effective management of assistants, resulting in compliance with the Code of conduct, internal controls, and overall well-being of staff.
⦁ Co-operate and work well with others in the pursuit of team goals by sharing information and providing support to others, showing care and consideration for other team members.

Qualifications

⦁ Degree in Banking. Finance. Business Commerce or related field
⦁ Certificate of Proficiency: Long & Short term

Knowledge & Experience

⦁ 5 years of banking experience, with exposure to Sales. Relationship Banking
⦁ Experience in Branch and Private/ Priority Banking, managing a portfolio of customers
⦁ Banking Process & Procedures: Sound knowledge of the Bank’s laid down policies and procedures as it relates to the processing of customer transactions.
⦁ Sound knowledge of the full product spectrum as relevant to the priority market, including qualification criteria, features, benefits, pricing, product combination possibilities for optimum use and relationship to other more specialized products.
⦁ Knowledge and understanding of risk management methodologies, tools, governance structures, and regulatory requirements for good management of risk.
Strong Computer Literacy, able to capture/update customer database, migrate customers to remote channels and justify reasons, optimize service delivery within available digital channels (e.g. e-mail, internet, app, and cellphone banking)