ACCOUNTS OFFICER (Airline / Revenue & Ticketing)
Department: Finance | Location: Gaborone | Commitment: Full-time
Department: Finance | Location: Gaborone | Commitment: Full-time
To accurately process, reconcile and manage financial transactions, with a specific focus on airline ticketing revenue, billing, collections, and accounts receivable, ensuring compliance with Generally Accepted Accounting Practices (GAAP), internal controls, and aviation commercial frameworks. The role supports timely financial reporting, revenue integrity and cash flow optimisation within a dynamic airline operational environment.
Job Summary
- Type: full-time
- Location: Gaborone
- Category: Finance
- Closing Date: 2026-08-25
Key Responsibilities
- Process and reconcile general ledger transactions, journals, accruals and cost allocations
- Perform monthly reconciliations of control accounts, bank accounts and revenue accounts
- Support preparation of financial statements, trial balances and management reports
- Monitor and maintain fixed asset registers and cost accounting records
- Manage and reconcile ticketing revenue streams (BSP, direct sales, agents, online platforms)
- Validate and process airline ticket sales, refunds, reissues and adjustments
- Perform revenue integrity checks between ticketing systems and accounting records
- Support revenue leakage prevention and audit trails
- Work closely with Commercial, Sales, and Revenue Management teams
- Maintain and manage customer accounts and receivables ledger
- Allocate payments and ensure accurate transaction tracking
- Support debt collection processes and ageing analysis
- Investigate discrepancies and escalate unresolved issues
- Assist in preparation of weekly cash flow forecasts
- Monitor inflows from ticketing and commercial revenue channels
- Maintain petty cash and ensure accurate allocation to cost centres
- Resolve queries from customers, travel agents, suppliers and internal departments
- Process customer agreements, billing adjustments and terminations
- Maintain strong relationships with internal operational units
- Ensure adherence to: Internal financial policies and procedures Generally Accepted Accounting Principles Aviation commercial and revenue frameworks (e.g. BSP processes)
- Verify documentation for payments, receipts and journals
- Maintain audit-ready records and support internal/external audits
- Validate financial data inputs and resolve system exceptions
- Generate financial, revenue and reconciliation reports
- Ensure accuracy, completeness and audit trail integrity
Requirements
- Degree in Accounting/Finance or equivalent
- Associate Accounting Technician with relevant experience
- Membership with Botswana Institute of Chartered Accountants (required or working towards with proof)
- Minimum 4 years post-qualification experience, including: At least 2 years in a similar accounting role Exposure to airline ticketing / revenue accounting (highly advantageous)
- Experience with: Accounts Receivable & Revenue Accounting Financial Systems / ERP (e.g. Sage, Oracle, or similar)
How to Apply
To apply, please visit: airbotswana.mcidirecthire.com
About the Company
Air Botswana Corporation proudly serves as the national airline and flag carrier of Botswana. Headquartered at Sir Seretse Khama International Airport in Gaborone, it provides essential air transport services across the country and to key regional destinations. The airline operates scheduled passenger flights, linking major Botswanan towns like Francistown and Maun, while also facilitating travel to Southern African hubs such as Johannesburg and Cape Town. As a state-owned enterprise, Air Botswana plays a crucial role in fostering domestic connectivity, regional trade, and tourism, significantly contributing to Botswana's economic development.
Air Botswana: Your national carrier, connecting Botswana and Southern Africa.
Frequently Asked Questions
What are the typical educational qualifications and certifications expected for an Accounts Officer role specializing in airline revenue and ticketing in Botswana?
Candidates usually require a Diploma or Degree in Accounting, Finance, or a related field. Professional qualifications like AAT or part-qualification in ACCA/CIMA are highly advantageous for these roles. Experience with IATA billing and settlement systems (BSP) or equivalent airline revenue accounting software is often preferred.
What are the common day-to-day responsibilities of an Accounts Officer in the airline revenue and ticketing department?
Daily tasks typically involve reconciling ticketing sales data, processing refunds, and ensuring accurate revenue reporting for flights. You would also investigate discrepancies, prepare journal entries, and assist with month-end closing procedures. This role demands meticulous attention to detail and adherence to airline accounting standards.
What is the typical work culture and professional expectation for an Accounts Officer within an airline environment in Botswana?
The work culture often emphasizes punctuality, professionalism, and a collaborative team environment within a structured corporate setting. Employers expect a strong work ethic, meticulous attention to detail, and adherence to company policies and industry regulations. Respect for hierarchy and open communication are also highly valued traits in Botswanan workplaces.
What realistic career progression paths are available for an Accounts Officer specializing in airline revenue and ticketing in Botswana?
With experience, an Accounts Officer can progress to Senior Accounts Officer, specializing further in revenue analysis or financial reporting within the airline's finance department. Opportunities may also arise to move into management accounting roles or other finance areas within the aviation sector. Continuous professional development, such as pursuing full ACCA/CIMA qualification, significantly aids career advancement.
What typical employee benefits can an Accounts Officer expect from a reputable airline in Botswana?
Standard benefits often include medical aid contributions, participation in a pension fund, and a stipulated number of annual leave days as per labor laws. Some employers may also offer other allowances, staff travel benefits, or performance-based incentives. Specific packages vary depending on the employer's policies and scale of operations.
When applying for an Accounts Officer role in Botswana, what do employers typically look for, and what's the best approach to the application?
Employers seek candidates with strong analytical skills, a solid understanding of accounting principles, and proficiency in relevant software. A well-structured CV highlighting practical experience and a concise cover letter detailing your suitability are crucial for a successful application. Demonstrating an understanding of the airline industry or revenue accounting is also a significant advantage.