CALL CENTER AGENTS – Absa Life Botswana

A unique opportunity to take your career to the next level
Absa Life Botswana has exciting career opportunities for strategic, high-performing and self-driven individuals. We are looking to fill the following roles.
Call Center Agents

Overall Job Purpose
To support the growth of the company by focusing on customer-centered, quality sales in a telesales environment.

Main Accountabilities

Treat customers fairly and ensure customer satisfaction.
Ensure excellent and professional sales of all Instant Life products.
Ensuring profitability of self and the company by converting a campaign-relevant percentage of all leads to sales
Ensure that productivity targets are met
Service Needs based sales
Ensure that quality targets are achieved, upheld and maintained
Overcome objections to ensure the sale
Reporting monthly on progress sales support activities implemented and provide recommendations on any improvements.
Provide monthly feedback reports to on activities, success, challenges, and recommendations
Understand all Group compliance requirements by reading the compliance guide/manuals provided to all Business Development Consultants and adhere to the Absa Compliance Officer’s Request to attend briefing sessions if non-compliance is identified.
Execute daily duties in accordance with all regulatory requirements of the Group and the insurance industry

Education and Experience Required

· B Com Degree or any business-related field
· 2 years call centre experience
· Sales or call centre qualification
· Evidence of excellence in sales and quality of calls
· Certificate of Proficiency (CoP) in Life Insurance

Knowledge & Skills

· Sales/Marketing Skills/Computer Literacy (MS Office)
· • Interpersonal Skills
· • Telephony Skills
· • Presentation skills

Competencies:

· Target driven and self-managed
· Goal orientated and self-motivated
· Ability to perform under pressure
· Change resilient
· Persuasive, displaying tenacity
· Customer focussed
· Ability to learn quickly and apply knowledge
· Have a good command of the English language
· Entrepreneurial mindset