The purpose of this role is to provide strategic leadership of the Group’s IT function, with a strong emphasis on retail systems excellence, digital transformation, and future-focused innovation. This role will lead the current implementation of Microsoft Dynamics 365 within the Distribution Centre alongside the existing IT executive, while defining and executing a long-term roadmap for enterprise-wide integration across retail stores and operations.
Job Summary
- Type: full-time
- Location: Gaborone
- Category: Information Technology
- Closing Date: 2026-09-15
Key Responsibilities
- Develop and execute a robust IT strategy aligned to the Group’s growth ambitions.
- Provide direction on technology adoption to support expansion, operational efficiency, and competitiveness.
- Oversee and support the ongoing deployment of Microsoft Dynamics 365 within the Distribution Centre.
- Define and execute a phased roadmap for broader Dynamics 365 integration across retail stores and business units.
- Ensure alignment between supply chain, finance, and retail operations through integrated systems architecture.
- Support the development of omnichannel capabilities and enhanced customer experience platforms.
- Build internal understanding and capability for AI integration into everyday business processes.
- Ensure reliable, secure, and scalable IT operations across all locations.
- Drive cybersecurity, data protection, and risk management initiatives.
- Build and lead a high-performing IT team with strong retail and systems expertise.
- Conduct periodic third-party risk assessments of key technology vendors.
Requirements
- 10-15 years’ IT experience, with at least 5-7 years in a senior leadership role.
- Proven experience in retail, FMCG, or multi-site environments.
- Direct experience with Microsoft Dynamics 365 implementation, particularly within supply chain or distribution environments.
- Demonstrated capability in scaling systems from single business units (e.g., DC) to enterprise-wide deployment.
- Working knowledge of AI technologies and their application in business environments.
How to Apply
To apply, please visit: forms.gle.
Original Advert
Source document for this listing, published by Jobs Botswana.
Frequently Asked Questions
What qualifications and certifications are typically required for a Chief Information & Data Officer role in Botswana?
A minimum of a Bachelor’s degree in Computer Science, Information Systems, or a related IT field is standard; many employers prefer a Master’s degree, especially in public sector roles governed by the Botswana Public Service Act. Relevant certifications such as CISSP, CISM, CDMP, or TOGAF are increasingly valued, particularly in government agencies like the Department of e-Government or state-owned enterprises adhering to the National ICT Policy.
What does a typical day look like for a Chief Information & Data Officer in Botswana?
The role involves overseeing national or organisational data governance frameworks, aligning ICT strategy with Botswana’s Vision 2036 and the National Data Policy, and liaising with entities like the Botswana Communications Regulatory Authority (BOCRA) and the Statistics Botswana. Day-to-day tasks include leading digital transformation initiatives, managing cross-departmental data sharing protocols, and ensuring compliance with the Data Protection Act (2018).
How does workplace culture and expectations differ for this role in Botswana compared to other countries?
Decision-making often follows hierarchical and consultative practices, requiring strong stakeholder engagement with senior management and traditional leadership structures where relevant. Punctuality, formal communication, and respect for institutional protocols — especially in public service or parastatal settings — are highly valued, and fluency in both English and Setswana can support effective collaboration across departments.
What career progression paths exist for someone in this role within Botswana’s ICT landscape?
Successful incumbents may advance to executive positions such as Director of ICT in ministries, CEO of digital agencies like the Botswana Innovation Hub, or advisory roles in the Ministry of Communications and Innovation. Others transition into national policy development, regional leadership within SADC ICT bodies, or private-sector board appointments, particularly as Botswana expands its smart city and national data infrastructure initiatives.
What benefits are typically offered with this role in Botswana?
Public sector roles usually include 30 days annual leave, comprehensive government medical aid (e.g., through the National Health Insurance Scheme pilot), and pension contributions under the Botswana Public Officers Pension Fund. Private and parastatal employers commonly offer medical aid, housing allowances, and professional development support, though specifics vary by employer and funding availability.
How should I apply for a Chief Information & Data Officer position in Botswana, and what do employers prioritise?
Applications are typically submitted via official portals like the Public Service Commission website, Botswana Unified Revenue Service (BURS) careers page, or corporate HR systems; always include certified academic documents and proof of Botswana work permits if applicable. Employers prioritise demonstrable experience in implementing data governance frameworks aligned with local legislation, leadership in multi-stakeholder ICT projects, and familiarity with Botswana’s digital agenda — including the National ICT Policy and e-Government Strategy.