The Collections and Recoveries Officer position is responsible for engaging customers to recover and manage debt, to reduce arrears and non perfoming loans book as per the bank policies and procedures.
Job Summary
- Employer: Botswana Building Society Limited
- Job Type: Full-time
- Location: Gaborone, Botswana
- Category: Finance
- Closing Date: 2026-10-11
Key Responsibilities
- To ensure that daily assigned arrears accounts are actioned and collections system updated accordingly.
- To monitor payments arrangements between the bank and the customer and ensure customer adhere to payment arrangements to avoid legal action taken against the customer.
- Optimize recovery cash flows by implementing effective and timely actioning of accounts.
- Monitor service providers (Lawyers, External Debt Collectors and Property Valuers performance on daily basis through reports and address deviation to performance immediately.
- Conduct monthly performance discussion with service providers in relation to arrangement made, legal process progress as per agreed SLA.
- Close off all settled accounts and ensure timely preparation of settlement requests.
- Adhere to all organizational policies and procedures.
- Identify risks in the department and escalate to the relevant department for contingency planning.
- Diligently resolve queries and complaints arising from customers, internal and external stakeholders.
- Prepares and submits monthly reports.
Requirements
- A Diploma in any business-related field.
- At least 2 years experience in banking, financial, credit or debt recovery.
How to Apply
To apply, please visit: bbs.mcidirecthire.com
REF Code: qLKOLd-8vyYjg2rVx8w4af87Sds7Iz5lSRCO9eDGiHPZ2-Pmk09ZjT7Hdu0B9qj9y2Vd8HUZIPqhD8Dm8xOyig
About the Company
Botswana Building Society Limited (BBSL) stands as a foundational financial institution within Botswana, originally established by an Act of Parliament in 1976. For decades, BBSL has empowered individuals and businesses across the nation by offering essential mortgage financing for both residential and commercial properties, alongside a diverse portfolio of savings and investment products. Regulated by the Bank of Botswana, the society has been instrumental in facilitating homeownership and fostering wealth creation throughout Botswana. BBSL is currently advancing through a strategic transformation, evolving from a building society into a comprehensive commercial bank to expand its service offerings and continue its legacy of financial contribution.
Your Partner in Wealth Creation
Frequently Asked Questions
What qualifications or certifications are typically required for a Collections and Recoveries Officer role in Botswana?
Most employers require a Diploma or Degree in Finance, Accounting, Banking, or Business Administration. Professional certifications like ACCA, CIMA, or local banking qualifications from BIFM (Botswana Institute of Financial Management) strengthen your application. Previous experience in credit control or debt recovery is often preferred.
What are the typical day-to-day responsibilities of a Collections and Recoveries Officer?
You will monitor overdue loan accounts, contact clients via phone or field visits to negotiate repayment plans, and prepare recovery documentation. The role involves analyzing repayment capacity, escalating legal recoveries when necessary, and maintaining accurate records of all collection activities. Regular reporting to management on portfolio performance is also expected.
How does workplace culture in Botswana's financial sector affect this role?
Botswana's banking sector values professionalism, respect for hierarchy, and strong relationship-building with clients. Punctuality and formal dress codes are standard expectations. Understanding local customs and communicating effectively in both English and Setswana can significantly improve client negotiations and workplace integration.
What career progression opportunities exist for Collections and Recoveries Officers in Botswana?
With experience, you can advance to Senior Collections Officer, Team Leader, or Credit Risk Manager positions. Some professionals transition into broader credit management, legal recoveries, or relationship management roles. Continuous professional development through BIFM or banking associations supports upward mobility.
What benefits are typically offered for this type of position in Botswana?
Standard benefits usually include pension contributions, medical aid coverage, and annual leave as prescribed by Botswana labour law. Many financial institutions also provide performance bonuses, staff loans at preferential rates, and professional development support. Specific packages vary by employer and your level of experience.
How should I apply for Collections and Recoveries positions, and what do Botswana employers prioritize?
Apply through company career portals, local job boards like CareerPool Botswana, or newspaper advertisements. Employers prioritize candidates with proven negotiation skills, integrity, and knowledge of Botswana's debt collection legal framework. Highlight any experience with NBFIRA regulations, credit bureau systems, or field collection work in your application.
