Join our team Be part of an exciting team that is looking at changing the Banking landscape. If you are a self-starter and looking for a challenging, yet exciting opportunity to grow and develop new markets with First Capital Bank, please submit your applications for the following position.
POSITION: COLLECTIONS OFFICER
REPORTS TO: Collections Supervisor
WE ARE STILL MAKING CVs FOR P100. COVER LETTERS FOR P50
Pay with FNB EWallet to 76981238 or Orange Money on number 76981238
Whatsapp us on +26776981238
JOIN US ON OUR WHATSAPP CHANNEL HERE
JOB PURPOSE
To achieve desired Non-Performing Loan targets and recovery of targets by contacting customers to secure payment arrangements and managing vendor relationships in line with SLA’s and agreed financial targets.
KEY RESPONSIBILITIES
- Advise clients over the phone to make payment schedules.
- Attend to customers who come into the office to make payment arrangements.
- Set targets and achieve them and be motivated to be the best collector.
- Attend to walk in clients in resolution of queries.
KEY RESPONSIBILITIES
- Be a team player with supervisors as well as the collection’s team.
- Ensure NPL Collections and recovery quarterly & targets for the Retail banking portfolio are consistently achieved.
- Adhere to the whole collection process all the time.
- Be part of building professional working relationships with all stakeholders, displaying sound abilities to listen, advise, influence, and negotiate favorable working grounds for both teams at all levels.
- Facilitate conflict resolution where required.
- Monitor deceased register and to the stage of recovery.
- Identify accounts in line with strategy to be allocated to debt collection agencies and litigation and inform Collections Manager.
- Compute monthly report updating progress of external collectors.
- Reconciliation of collections accounts to be up to date all the time.
- Ensure the achievement of department KPIs.
- Action against deteriorating limits.
- Plan and manage own workflow, anticipating obstacles, juggling priorities and following through on objectives within agreed time-frames and according to quality standards
QUALIFICATION/EXPERIENCE
- Degree in Business Administration/Accounting or related field.
- Minimum of 2 years’ experience in Banking or Related environment.
- Sound technical knowledge of collections and reporting standards
KEY SKILLS & COMPETENCIES
- Knowledge of business products
- Good customer service skills
- Good communication skills
- Negotiation skills
- Analytical skills
More Information
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JOB APPLICATION DETAILS
APPLICATION DETAILS
Interested candidates who meet the above requirements are invited to submit their applications to the respective centres, together with certified copies of academic and /or professional certificates, identity card, references and their latest updated CV to: [email protected] on or before 9th January 2023. Please note that only shortlisted and successful candidates will be contacted.
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