View more
12 hours ago
A job vacancy have risen within Letshego Financial Services Pty Ltd , a subsidiary of Letshego Africa Holdings Limited summary for the role entails; To provide frontline outbound and inbound customer engagement support by following defined scripts, processes, and sales guidance to promote company products, collect information, respond to customer queries and provide a positive customer experience. The role focuses on consistent execution, accuracy and adherence to set procedures. About Company Letshego Financial Services Botswana https://www.letshego.com Letshego is a Setswana term meaning ‘support’. At Letshego we provide financial support to our customers. Our new brand mark is a stronger, bolder and more modern depiction of the Letshego tripod.
Job Summary
- Type: full-time
- Location: Harare
- Category: Customer Service
- Closing Date: 2026-05-20
Key Responsibilities
- Make outbound calls to existing and potential customers following approved scripts and guidelines.
- Support loan sales by clearly explaining product features, required documents, and next steps.
- Conduct follow‑ups on leads generated through campaigns, referrals, or database mining.
- Execute targeted sales and marketing campaigns as assigned.
- Respond to customer questions and provide basic information. Escalate complex queries to senior agents or supervisors.
- Maintain courteous, professional communication at all times
- Capture customer information accurately in CRM systems. Support data integrity efforts through correct tagging and classification.
- Assist in driving call centre service excellence through consistent, courteous communication.
- Identify and immediately escalate suspicious or fraudulent behaviour.
- Document all customer interactions in line with set procedures.
- Provide feedback on common customer issues to support process improvement.
- Uphold compliance with operational processes, KYC, AML/CFT guidelines and internal controls.
Requirements
- Bachelor’s degree in Marketing, Business Administration/ Economics or similar field is advantageous
- Call center or telesales experience is advantageous
- COP (short term/long term)
- Call center or customer service certification (added advantage)
- Understanding of customer insights and analytics
- Understanding of product and customer lifecycle management
- Understanding of call handling protocols and customer interaction standards
- Proficiency with digital sales platforms and CRM systems
- Ability to identify and escalate potential fraud indicators
- Active listening and basic problem‑solving
- Efficient communication with colleagues for uniformity of products and procedures within the company
- Fluent in English and Setswana
- Ability to follow scripts and standard operating procedures
- Accurate data entry and attention to detail
- Excellent communication and interpersonal skills
How to Apply
To apply, please visit: letshego.seamlesshiring.com