Sandvik Mining and Rock Solutions is a global leading supplier of equipment and tools, parts, service and technical solutions for the mining and infrastructure industries. Applications include rock drilling, rock cutting, loading, hauling, tunnelling, and quarrying. The focus lies on bringing value to customers through high-performing products that increase productivity and safety as well as providing services and flexible maintenance programs that extend uptime and cut costs.
The Role
The purpose of this role is to actively promote or sell parts, tools and services to support customers in alignment with their needs as well as provide support to ensure minimal machine downtime by resolving machine emergency issues quickly and efficiently.
Job Summary
- Type: full-time
- Location: Gaborone
- Category: Administration
- Closing Date: 2026-09-10
Key Responsibilities
- Support customers with product information and resolve their queries in alignment with Sandvik processes and procedures.
- Actively promote or sell parts and services to support customers with their needs including cold calling activity for customer retention and market share growth.
- Identify and follow up on sales opportunities or leads to convert quotations into sales and liaise with stakeholders to support customers with their needs.
- Process customer orders timeously, expedite, and follow through up to delivery.
- Answer calls within the prescribed service level
- Maintain a high level of proactive call and follow-up activity and produce a high level of output to reach sales targets.
- Provide backorder reports to customers and resolve system or order issues as and when picked to allow customers to plan production and maintenance activities.
- Report and escalate customer criticality 1 orders/inquiries to Logistics and Technical Solutions Providers and keep the customer informed of progress
Requirements
- Diploma in Accounting/ Business Management/ Sales/ Marketing or equivalent
- Knowledge of the processes, tools, and techniques of selling goods and services over electronic channel
- 2 – 5 years’ experience in the customer call centre in a sales environment
- Understanding and knowledge of tools and processes of selling over the phone.
- High level of professionalism, honesty, and integrity
- Attentive to detail
- Ability to positivity influence stakeholders
- Ability to organize, prioritize and complete multiple tasks under tight time constraints, in a high-volume environment.
- Good time management, prioritizing, and organizing skills.
- Flexible, and self-motivated with demonstrated initiative and independence.
- Positively embrace change and adapt to different/new systems and processes
- Ability to troubleshoot, identify and initiate solutions.
- Must be able to communicate effectively with stakeholders
- Excellent written and verbal communication skills both face-to-face and electronic
- Computer literacy
- English proficiency
- Valid driver’s licence
How to Apply
To apply, please visit: sandvik.wd3.myworkdayjobs.com
REF Code: R0096691 | Job Code: R0096691
About the Company
Sandvik AB is a Swedish multinational engineering company specializing in products and services for mining, rock excavation, rock drilling, rock processing, metal cutting and machining. The company was founded in Gävleborg County, Sweden, in 1862. In 2024, it had approximately 41,000 employees and a revenue of 123 billion SEK, with sales in around 150 countries.
Frequently Asked Questions
What qualifications or certifications are typically required for a Customer Sales and Service Representative role in Botswana?
A minimum of a Botswana General Certificate of Secondary Education (BGCSE) with passes in English and Mathematics is commonly required. Many employers also prefer candidates with a diploma in Business Administration, Marketing, or Customer Service from institutions like BOCODOL or UB, and relevant short courses (e.g., ICB or City & Guilds certificates) add value.
What does a typical day look like for this role in Botswana?
Daily tasks include handling inbound/outbound customer calls, processing orders, resolving service queries, and maintaining accurate records using CRM systems. In Botswana’s context, representatives often support both English- and Setswana-speaking clients and may coordinate with local logistics partners for equipment or spare parts delivery across regions like Gaborone, Francistown, or Selebi-Phikwe.
How does the local work culture in Botswana influence expectations for this role?
Respect for hierarchy, punctuality, and relationship-based communication are highly valued — greeting senior staff formally and showing patience during client interactions aligns with local norms. Employers expect professionalism tempered with cultural sensitivity, especially when managing complaints or explaining technical product details to non-technical customers.
What realistic career progression paths exist for this role in Botswana’s administration sector?
With 2–3 years’ experience and strong performance, individuals often progress to Senior Customer Service Officer, Team Leader, or Sales Coordinator roles. Some transition into procurement, logistics coordination, or internal training roles — particularly if they pursue further qualifications like a BBA from UB or professional development through BOCCIM or the Botswana Chamber of Commerce and Industry.
What typical benefits can I expect in this role, and how are they structured under Botswana law?
Employers generally provide at least 22 days of annual leave, statutory sick leave, and participation in the Botswana National Pension Scheme (BNPS). Medical aid is increasingly common but not mandatory; many companies offer group schemes through providers like Medshield Botswana or BONSO, often with employee contributions deducted via payroll.
How should I apply, and what do employers in Botswana specifically look for in candidates for this role?
Applications are usually submitted via email or online portals, with a tailored CV highlighting customer-facing experience and proficiency in MS Office or CRM tools. Employers in Botswana prioritise clear written and spoken English, evidence of reliability (e.g., references), and familiarity with local business practices — such as understanding VAT compliance or working with Botswana’s import documentation for industrial equipment.