Organization Name: Botswana Oil Limited (BOL)
Job Title: ICT APPLICATIONS SUPPORT OFFICER
Role Purpose: The role provides technical support, maintenance, and optimisation of business applications to ensure their availability, performance, and alignment with organisational needs. The role supports end-users, troubleshoots application issues, and collaborates with ICT teams and vendors to enhance system functionality.
Job Summary
- Type: full-time
- Location: Gaborone
- Category: Information Technology
- Closing Date: 2026-05-03
Key Responsibilities
- Applications Support and Maintenance
- User Support and Training
- Incident and Problem Management
- System Configuration and Improvement
- Data Management and Reporting
- Business Requirements Analysis
- Automation of Business Processes
- Vendor and Stakeholder Coordination
- Project and Contract Management
Requirements
- Education: Bachelor’s degree in information technology, Computer Science, Information Systems, Computer Systems Engineering, or any related field.
- Professional/Technical: SAP Academy/Qualification and/or Training in at least one of the core SAP modules (Basis, MM, FICO, TM, PM, SD).
- Minimum of three (3) years of previous work experience in an application support or ICT support role.
- Experience with Business Intelligence platforms, SharePoint, and ERP systems (e.g., SAP, Sage) will be an added advantage.
- Familiarity with the ITIL framework and service management tools.
How to Apply
To apply: Interested candidates can forward their applications to: botswanaoil.mcidirecthire.com
Closing Date: 30th April 2024
Note: ONLY SHORTLISTED APPLICANTS WILL BE CONTACTED.
Closing Date: 30th April 2024
Note: ONLY SHORTLISTED APPLICANTS WILL BE CONTACTED.
About the Company
Botswana Oil Limited (BOL) is a strategic national company operating within Botswana's energy sector. Its primary function involves the importation of petroleum products. BOL procures these essential products from various suppliers, specifically noting those originating from South Africa. This critical operation ensures a stable and secure supply of fuel and related products across Botswana, supporting the nation's energy security.
Securing Botswana's petroleum supply chain.
Website: https://www.botswanaoil.co.bw/
Frequently Asked Questions
What are the typical educational qualifications and certifications expected for an ICT Applications Support Officer role in Botswana?
Candidates typically require a Degree or Diploma in Information Technology, Computer Science, or a related field. Relevant certifications in specific application platforms (e.g., ERP systems, databases) or IT service management (e.g., ITIL Foundation) are highly advantageous for such roles. Practical experience is often valued alongside academic qualifications.
What does a typical day look like for an ICT Applications Support Officer at a company in Botswana?
A typical day involves troubleshooting user issues with various business applications, performing routine system maintenance, and assisting with application upgrades. You would also provide training to end-users and document support procedures to ensure smooth operations and adherence to IT policies.
What can I expect regarding the work culture and professional expectations for an ICT role in a parastatal like Botswana Oil Limited?
The work culture often emphasizes professionalism, adherence to established procedures, and collaborative teamwork. Punctuality, respect for hierarchy, and a commitment to organizational goals are generally highly valued within parastatal organizations in Botswana.
What are the realistic career progression opportunities for an ICT Applications Support Officer in Botswana?
Career progression often involves moving into more specialized roles like Senior Applications Analyst, Systems Administrator, or Database Administrator within the ICT department. With further experience and continuous professional development, one could advance to team lead or IT management positions over time.
What typical benefits packages are offered for ICT support roles in Botswana, beyond the basic salary?
Beyond salary, common benefits include medical aid contributions, a pension fund, and annual leave allowances as per Botswana labour laws. Some employers may also offer housing allowances, transport benefits, or opportunities for professional development and training to enhance skills.