Job Summary
- Type: full-time
- Location: Gaborone
- Category: Information Technology
- Closing Date: 2026-06-10
Key Responsibilities
- Systems Management: Oversee hotel IT systems including property management software, point-of-sale systems, conferencing technology, and catering logistics platforms.
- Network Administration: Maintain secure and reliable hotel networks, Wi-Fi, and telephony systems.
- Data Security: Implement cybersecurity measures, backups, and compliance with data protection standards.
- Technical Support: Provide IT support to staff and hotel school trainees, ensuring minimal downtime.
- System Upgrades: Plan and execute hardware/software upgrades and liaise with vendors.
- Training: Train staff and students on IT systems and best practices.
- Event Support: Provide technical assistance for conferencing and large-scale catering events.
Requirements
- Professional Qualification: Diploma/Degree in Information Technology, Computer Science, or related field.
- Certifications: Industry certifications (e.g., CompTIA, Cisco, Microsoft) are an advantage.
- Technical Skills: Strong knowledge of networking, servers, databases, and hospitality IT systems.
- Upmarket Hotel Experience: Minimum 3-5 years’ IT administration experience in a 4-star or higher hospitality environment.
- Operational Exposure: Experience with property management systems (PMS), POS, conferencing technology, and catering logistics.
- Problem-Solving: Proven ability to troubleshoot and resolve IT issues quickly in a fast-paced hotel setting.
- Collaboration: Ability to work closely with operations, F&B, conferencing, and hotel school teams.
How to Apply
About the Company
The UB Hotel and Conference Centre, an integral part of the University of Botswana, is a leading venue for events and accommodation in Gaborone. Situated on the university's vibrant campus, it provides state-of-the-art facilities for academic conferences, corporate meetings, and various social functions. The centre offers a range of comfortable guest rooms, comprehensive meeting spaces, and professional support services. It plays a crucial role in facilitating knowledge exchange and community engagement, serving both the university and the broader Botswana community with its hospitality offerings.
Premier conferencing and hospitality at the University of Botswana, Gaborone.
Frequently Asked Questions
What qualifications and certifications are typically required for an IT Administrator role in Botswana?
A Diploma or Degree in Information Technology, Computer Science, or a related field is generally expected by employers. Relevant certifications like CompTIA A+, Network+, or Microsoft Certified Solutions Associate (MCSA) are highly valued and can enhance your application.
What are the common day-to-day responsibilities of an IT Administrator at a place like UB Hotel and Conference Centre?
Daily tasks typically involve managing network infrastructure, troubleshooting hardware and software issues for staff, and ensuring data security across systems. You would also handle system backups, user support, and maintain IT inventory to ensure smooth operations.
What is the typical work culture and expectation for an IT Administrator in Botswana, especially in the hospitality sector?
The work culture often values reliability, proactive problem-solving, and strong interpersonal skills for supporting diverse staff. There's an expectation for punctuality and a willingness to occasionally work flexible hours to address urgent IT issues, especially in a 24/7 operational environment.
What are the realistic career progression paths for an IT Administrator in Botswana?
An IT Administrator can progress to roles like Senior IT Administrator, Network Administrator, Systems Engineer, or even IT Manager within larger organizations. Further education and specialized certifications can open doors to niche areas such as cybersecurity or cloud computing.
What typical benefits, such as leave, medical aid, and pension, can one expect as a full-time IT Administrator in Botswana?
Most full-time positions in Botswana offer standard benefits including annual leave, sick leave, and often a provident fund or pension scheme. Many reputable employers also provide medical aid contributions or group life assurance as part of their employee package.
How should one apply for an IT Administrator role in Botswana, and what do employers typically look for in candidates?
Applications usually require a detailed CV and a well-crafted cover letter outlining relevant experience and qualifications. Employers seek candidates with strong technical skills, a proactive attitude, excellent problem-solving abilities, and good communication and professionalism.