Manager, Collections (Re-advertisement)
Main Purpose of the Job
Reporting to the Director, of Risk, the incumbent will be responsible for managing the collection of outstanding credit repayments by proactively engaging customers with distressed credit facilities and developing mitigations to protect the organization’s interests and maximize recoveries of accounts receivable, thereby minimizing losses.
Key Accountabilities & Responsibilities:
1. Implement a risk-based approach to debt collection in order to maximize recovery of accounts receivable.
2. Consult with the Risk and Operations departments in order to lead the development of an organizational debt collection process and associated escalation triggers.
3. Implement organizational debt collection processes.
4. Develop and maintain strong relationships with law enforcement and third-party debt collectors.
5. Oversee debt recovery communications to, and inquiries from, customers and handle sensitive or difficult customers (including discussions about account balances and payment issues).
6. Ensure accurate records of steps taken to recover debts are maintained in accordance with organizational processes and procedures.
7. Review all required legal documentation and commence the legal recovery process.
8. Engage third parties as required (e.g. Judiciary, Law enforcement, third-party debt collectors).
9. Issue instructions to third parties on behalf of the organization and oversee the collection process.
10. Initiate court actions as required and draft court papers in accordance with Magistrate and High Court requirements.
11. Initiate seizure of sureties and sundry assets as necessary and in accordance with organizational and legal processes and procedures.
12. Oversee seizure of assets from delinquent debtors and liaise with procurement and deputy sheriffs to recoup debts in accordance with organizational and legal requirements.
13. Prepare an excess report for use by management.
14. Monitor the timely and accurate collection of customers’ accounts including making calls to customers for payment.
15. Prepare accounts for legal enforcement including developing case summaries and obtaining evidence.
Experience, skills, and abilities:
⦁ Five (5) years of relevant experience in debt collection or related oreo (preferably with a financial institution) including two (2) years of supervisory experience.
⦁ A strong understanding of the legal processes for the recovery of bad debts and accounts receivable is essential.
Educational qualifications:
⦁ Bachelor’s Degree in Law, Risk Management, or equivalent
Remuneration:
⦁ Botswana Savings Bank offers a competitive salary commensurate with demonstrable work experience, qualifications, and key performance areas for these positions.
⦁ The positions are open to citizens of Botswana only.
More Information
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JOB APPLICATION DETAILS
APPLICATION DETAILS
All positions are based in Gaborone. Only candidates meeting the above minimum requirements need to:
apply and enclose a cover letter, current curriculum vitae, and original certified copies of academic, registration
and professional certificates, three (3) recent professional references, Omang, and should be addressed to
Director, Human Capital
Botswana Savings Bonk P O Box 1150
Gaborone
Email [email protected]
(Quote the position title applied for on the subject matter
For any further inquiries, you may contact Human Capitol Office @ +267 367 0072 or 367 0126
CLOSING DATE: 23rd March 2023
Please note that only shortlisted candidates will be contacted.
Please say that you got this job advertisement through Jobs Botswana
- This job has expired!
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