Vacancy Advertisement
Orinoco Call Centre is a citizen owned private company providing outsourced call centre services both inbound and outbound. The company is looking for suitable qualified, self disciplined, experienced and self driven professionals for the following vacant position tenable in Gaborone
Quality Assurance officerX2
WE ARE STILL MAKING CVs FOR P100. COVER LETTERS FOR P50
Pay with FNB EWallet to 76981238 or Orange Money on number 76981238
Whatsapp us on +26776981238
JOIN US ON OUR WHATSAPP CHANNEL HERE
Main Purpose of the Job
Reporting to the Operations Manager. The quality assurance officer will be responsible for the achievement of clearly defined quality standards by the call centre, by ensuring that customer interactions are monitored and assessed. Customer Service Representatives are coached/trained where interactions are not up to standard to ensure continuous improvement of people, processes and procedures.
Key Performance areas
- Quality Assurance methodologies and processes
- Coaching and training
- Achieve SLA and Performance Measures
- Client Relationship Management
- Team-work
Qualifications and Relevant Experience
- A Degree in business related field/contact service
- Experience in customer service environment performing a similar role
- Minimum of 3 years relevant experience.
Key Competencies and Skills
- Customer service skills
- Strong communication skills-verbal and written
- Quality management
- Planning and organisational Skills
- Reporting skills
- High work Ethic
More Information
-
JOB APPLICATION DETAILS
APPLICATION DETAILS
Only applications inclusive of a cover letter, resume and certified certificates will be accepted via the following email address. [email protected]
Closing date: 20 January 2023.Note that only shortlisted candidates will be responded to.
Please say that you got this job advertisement through Jobs Botswana
- This job has expired!
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