The successful candidates will be responsible for driving exceptional sales performance by managing and meeting the requirements pertaining to the efficient and accurate performance of the retail business line service levels. The role ensures effective support to intermediaries and partners, facilitates business growth, and contributes to the achievement of sales and retention objectives.
Job Summary
- Employer: Hollard Botswana
- Job Type: Full-time
- Location: Gaborone, Botswana
- Category: Sales
- Closing Date: 2026-10-13
Key Responsibilities
- Drive activities aimed at achieving new business sales targets.
- Identify and pursue new business opportunities within the retail market.
- Build and support high-performing sales teams through the recruitment and development of sales agents and brokers.
- Ensure the quality of business written to support customer retention and long-term growth.
- Support intermediaries, partners, and key stakeholders with requests relating to compliance documentation, underwriting requirements, and tender fulfillment.
- Manage and resolve customer, intermediary, and partner queries received through various channels including telephone, email, and walk-in engagements.
- Build and maintain strong professional relationships with intermediaries and business partners.
- Resolve complaints and manage conflict effectively to maintain customer satisfaction.
- Receive and accurately document sales submissions from intermediaries and partners.
- Ensure Know Your Customer (KYC) compliance requirements are met for all business submissions.
- Liaise with the Operations Department to review and monitor submitted business.
- Provide regular updates on the status of new business, underwriting processes, policy movements, and medical requirements.
- Maintain and regularly update the Sales Risk Register and act as a Risk Champion for the sales function.
- Undertake any other duties assigned by Executive Management in support of the Company’s strategic objectives
- Liaise with the Operations Department to review and monitor submitted business.
- Provide regular updates on the status of new business, underwriting activities, and policy movements.
- Maintain and regularly update the sales risk register.
- Ensure adherence to internal processes, compliance standards, and business requirements.
Requirements
- Bachelor’s Degree in Insurance, Business, Marketing, or a related field.
- Certificate of Proficiency (CoP) – Basics of Long-Term Insurance
- Minimum of five (5) years’ post-qualification experience in the insurance or financial services industry.
- Proven experience in relationship management, sales, and business development.
- Experience working with intermediaries, brokers, and business partners will be an added advantage.
- Strong insurance industry knowledge.
- Sales and business development skills.
- Excellent communication and presentation skills.
- Relationship management and stakeholder engagement.
- Customer service orientation.
- Query resolution and problem-solving skills.
- Teamwork and collaboration.
- Proficiency in Microsoft Office Suite (Excel, Word, and PowerPoint)
How to Apply
Apply by email: vacancies@hollard.co.bw
About the Company
Hollard Botswana is a significant player in the country's financial services sector, specializing in comprehensive insurance solutions. Operating across Botswana, the company provides both short-term and long-term insurance products designed for individuals, businesses, and large corporations. As a subsidiary of the broader Hollard Insurance Group, it leverages international expertise while maintaining a strong focus on local market needs and challenges. Hollard Botswana is committed to offering security and peace of mind, contributing to the financial well-being and stability of Batswana through its diverse product offerings and community engagement initiatives. Its presence helps bolster the local economy and provides vital risk management services across the nation.
Hollard, Future Assured.
Frequently Asked Questions
What qualifications or education do I need to become a Sales Executive in retail at a company like Hollard Botswana?
Most employers in Botswana require a minimum of a Diploma in Business, Marketing, or a related field, though a Bachelor's degree is often preferred. Relevant certifications in sales or insurance can strengthen your application, particularly for financial services roles. Previous retail or customer service experience is highly valued even without formal qualifications.
What are the typical day-to-day responsibilities of a Retail Sales Executive in Gaborone?
You will engage directly with walk-in customers at retail branches, explaining products and closing sales. Daily tasks include meeting sales targets, maintaining client records, processing applications, and following up on leads. You may also participate in promotional activities at malls or events around Gaborone.
How does workplace culture and employer expectations differ for sales roles in Botswana compared to other countries?
Botswana employers emphasize respect for hierarchy and formal communication, especially in established companies like Hollard. Punctuality and professional appearance are critical, as personal presentation reflects company reputation. Relationship-building is central to sales success, given the importance of trust and community networks in Batswana business culture.
What career progression opportunities exist for Retail Sales Executives in Botswana's insurance and financial sector?
Strong performers typically advance to Senior Sales Executive, Team Leader, or Branch Manager roles within two to four years. Some transition into specialized positions like Business Development or Corporate Sales, which offer broader responsibilities. Continuous professional development through institutions like the Botswana Institute of Bankers supports long-term advancement.
What employee benefits are commonly offered for full-time sales positions with established employers in Botswana?
Established employers typically provide medical aid coverage, pension contributions through the Botswana Public Officers Pension Fund or private schemes, and annual leave as prescribed by the Employment Act. Sales roles often include performance-based incentives or commissions. Some companies offer funeral cover, staff loans, and training allowances as additional benefits.
How should I apply for a Sales Executive position in Gaborone, and what do Botswana employers prioritize in candidates?
Submit your application through the company's official careers portal or email, ensuring your CV is concise and professionally formatted with a local contact number. Employers prioritize candidates with proven sales track records, strong Setswana and English communication skills, and a valid Botswana driver's license. Prepare for competency-based interviews that assess your understanding of local market dynamics and customer service orientation.
