SENIOR LEAD, IT INFRASTRUCTURE (WINDOWS) – First Capital Shared Services Ltd 1073 views

Key Responsibilities

• Administer, operate, and optimize VMware virtualization environments, including ESXi hosts, vCenter, HA, DRS, resource allocation, virtual machine provisioning, and performance tuning.
• Manage and support Windows Server infrastructure, including DNS, DHCP, Group Policy, file services, clustering, and patch management to ensure system stability and availability.
• Administer Active Directory services, including user and group lifecycle management, OU structure design, Group Policy management, domain controllers, and authentication services.
• Manage and support the organization’s Microsoft 365 tenant, including Exchange Online, SharePoint Online, OneDrive, Teams, Intune, and related security and configuration settings.
• Perform backup and recovery operations for both virtualized and physical systems, including routine monitoring and periodic recovery testing.
• Monitor system performance, capacity utilization, and service availability, and proactively identifying, troubleshooting, and resolving infrastructure issues.
• Diagnose and resolve server, storage, network, and application-related incidents, ensuring timely service restoration.
• Implement and maintain infrastructure security controls, including system hardening, access management, and patching in accordance with organizational standards.
• Plan, support, and execute infrastructure migration and upgrade activities, including domain controller migrations, system upgrades, and platform transitions.
• Automate routine administrative tasks using PowerShell scripting to improve operational efficiency and reduce risk.
• Manage and participate in incident, change, and problem management processes in accordance with ITIL best practices.
• Create, maintain, and update technical documentation, standard operating procedures (SOPs), and configuration records.
• Collaborate with cross-functional teams to deliver infrastructure projects and operational initiatives.
• Ensure infrastructure services comply with organizational security policies, standards, and regulatory requirements.
• Provide end-user support, manage escalations, and guide junior team members as required.

Requirements

• Minimum a Higher Diploma or Degree, preferably in Information Technology, Computer Science or a closely related discipline.
• Minimum 7 years of work experience in the IT field, with at least 4 years of proven experience in system administration or infrastructure support roles, preferably in the banking sector.
• Strong hands-on experience managing enterprise Windows Server and VMware environments, including virtualization, system administration, and performance optimization.
• Strong understanding of infrastructure incident handling, change management, and service restoration processes in an ITIL-based environment.
• Good communication, interpersonal and collaboration skills, with the ability to work effectively across departments and countries.
• Strong analytical and problem-solving skills, combined with practical, hands-on experience in enterprise infrastructure operations.
• Strong team player who works well with colleagues and supports team objectives.

How to Apply