VACANCY
We are looking to recruit talented, innovative, dynamic and highly motivated individuals to fill in the following vacancies.
- Service Improvement Manager
REPORTS TO: Head of Service Quality
WE ARE STILL MAKING CVs FOR P120. COVER LETTERS FOR P60
Pay with FNB EWallet to 76981238 or Orange Money on number 76981238
Whatsapp us on +26776981238
JOIN US ON OUR WHATSAPP CHANNEL HERE
OBJECTIVES OF THE JOB
• Own, manage, and deliver service and process innovation and continuous
improvement initiatives across the business.
• Enable capability to exceed customer expectations and preferences in alignment
with customer Experience strategy.
• Lead delivery of cross-department change, and improvement plans which support
customer Experience strategy.
• Lead the service improvement initiatives/projects (People, Processes, Technology)
across touchpoints as prioritised by the Voice of Customer Manager in line with
results of Customer Satisfaction survey results.
QUALIFICATION
Degree in BSc Applied Business Computing, Business Administration, or equivalent.
EXPERIENCE
Six (6) years’ professional experience in the customer service and field services area.
Sales Experience in the telecommunications sector will be an added advantage.
Experience in Project Management will be an added advantage.
PROFESSIONAL MEMBERSHIP
Membership of a relevant professional association will be an added advantage
More Information
-
JOB APPLICATION DETAILS
APPLICATION DETAILS
If you fit the bill, kindly send your application, latest CV and certified copies of certificates and Identity document (OMANG) to [email protected] or log into our website to apply: www.btc.bw. Kindly state the position that you are applying for as the subject. Applications should be addressed to: General Manager Support Services & Human Resources Botswana Telecommunications Corporation P.O Box 700 Gaborone Botswana CLOSING DATE: 22nd February 2024 N.B: Kindly note that BTC will not receive hand delivered applications.
Please say that you got this job advertisement through Jobs Botswana
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