TEAM LEADER – FNB (First National Bank)

Key Responsibilities

• To oversee and coordinate daily team operations, ensuring efficient task execution, optimal resource utilisation, and consistent workflows that achieve operational objectives and maintain high quality standards.- Manage costs / expenses within approved budget to achieve cost efficiencies
• Engage with the customers in a professional way as specified in the service standards and ensure customers needs and expectations are understood in dealing with people processes
• Resolve all customer queries efficiently, and within agreed timelines regarding people enquiries
• Plan and develop learning schedule for both normal programmes and projects and submit learning schedule for review and approval
• Comply with governance in terms of legislative and audit requirements.
• Manage costs / expenses within approved budget to achieve cost efficiencies.
• Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions.
• Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members
• Proactive supervision of people to avoid customer breakdown by managing and resolving all customer queries efficiently, and within agreed timelines.
• Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information.
• Comply with governance in terms of legislative and audit requirements.
• Track, control and influence activities with the specific aim to increase and improve operational efficiencies.
• Collate, manage and report on daily / weekly / monthly operational progress as aligned to strategic objectives.
• Ensure appropriate skilling and adequate capacity of team members for the adherence to operational and service standards.
• Manage performance, skills development, employment equity, talent and culture of team in order to improve innovation, achieve efficiencies and increase competencies.
• Manage personal and Team Management development to increase own skills and competencies for the Team Leader function and future Managerial growth opportunities

Requirements

• Plan and develop learning schedule for both normal programmes and projects and submit learning schedule for review and approval
• Comply with governance in terms of legislative and audit requirements.
• Manage costs / expenses within approved budget to achieve cost efficiencies.
• Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions.
• Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members
• Proactive supervision of people to avoid customer breakdown by managing and resolving all customer queries efficiently, and within agreed timelines.
• Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information.
• Comply with governance in terms of legislative and audit requirements.
• Track, control and influence activities with the specific aim to increase and improve operational efficiencies.
• Collate, manage and report on daily / weekly / monthly operational progress as aligned to strategic objectives.
• Ensure appropriate skilling and adequate capacity of team members for the adherence to operational and service standards.
• Manage performance, skills development, employment equity, talent and culture of team in order to improve innovation, achieve efficiencies and increase competencies.
• Manage personal and Team Management development to increase own skills and competencies for the Team Leader function and future Managerial growth opportunities

How to Apply