Introduction

The role of the Claims Manager will be responsible for providing effective leadership and support to implement claims strategy in line with Bryte guiding principles.

To direct, control, monitor and manage the relevant reporting claims team and operations therein.
To manage the quality of claims handled and reduce the average cost of the claims to drive the utilisation of preferred vendors.

Responsibilities:

•Effective control and monitoring of leakage
•Ensure business standards and agreed SLAs of all claims related matters are adhered to
•Locate leakage and follow up progress on a monthly basis to Head of Motor and Non-Motor, Claims Operations Manager and Head: Quality Assurance

•Effective quality control and audits on leakage
•Ensure all information and standards are adhered to with regards to financial transactions
•Complete claims rejections within SLA and forward to Broker Managers
•Effective reporting and analysis
•Effective customer focus, service and query resolution
•Ensure consistent compliance to company policies and procedures, corporate governance and relevant legislation
•Provide exceptional customer service in line with TCF
•Communicate with stakeholders on a daily basis to inform of progress of claims and claim policy and procedure
•Adhere to internal policies, processes and procedures
•Effective people management and team leadership – lead by living Bryte values
•Create an environment that fosters team work and co-operation amongst team members

•Ensure appropriate staffing and action accordingly
•Performance Management
•Claims Cost Management
•Monitor and manage the quality of the claims handled by conducting sample auditing on an on-going basis
•Recommend improvements to reduce average cost per claim
•Review the service of different vendors and repairers in conjunction with agreed vendor contracts with specific regard to cost containment

Skills:

•Excellent communication skills (verbal and written)
•Analysis
•Attention to detail
•Commitment to excellence

•Effective Delegation & Leadership
•Developing organisational talent
•Planning and organizing
•Teamwork
•Ability to work under pressure
•Positive attitude
Requirements
Qualifications:

•Bachelors degree
•Preferred affiliations
•AIISA
•FIISA

Experience, Knowledge and Attributes:

•6 years insurance experience (claims, underwriting or sales)
•3 – 5 years management and leadership experience in a similar environment.

Job Closing Date 13/07/2018

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