Claims Technician – Gaborone – Bryte Insurance Company Limited

Company: Bryte Insurance Company Limited
Reference # CT
Contract Type: Permanent
Salary: Market Related
Location: Gaborone, South East, Botswana

Introduction

The Bryte Risk Services Claims Technician’s role is to process and pay claims timeously and accurately and within policy cover.

We are looking for someone with 3 – 4 years experience in the Insurance industry and more specifically someone with claims experience.
A degree in law, insurance & risk management or a business background will be an advantage.
COP (Certificate of Proficiency – qualification through Insurance Institute of South Africa) will be an added advantage

Key Tasks & Accountabilities

•Prioritise daily activities to enable processing and maintenance of all claims
•Check the accuracy of registered claims cover details and add claimant details timeously
•Confirm estimate is accurate, deducting excess to work out estimate of claim through investigating policy cover
•Ensure computer generated letter is forwarded to relevant broker
•Liaise with stakeholders to gather and ensure accuracy of information
•If required, inform other relevant departments within CPU of claims (e.g. recoveries, salvages, etc)
•Capture diary entry immediately after registration process, describing progress and action of claim
•Deal with and ensure resolution of queries on an on-going basis
•Obtain necessary documents/assessors report and make amendments to estimates ensuring authorization within policy cover
•Continually update and maintain diary system
•Draw payment on relevant system, ensuring accuracy of banking details, invoice number, VAT numbers, class allocation, client release, etc
•Ensure letters are forwarded to brokers demonstrating breakdown of payments
•Ensure accurate codes are allocated to payment of claims to minimize leakage
•Finalize payments on Workflow
•Review all open files on a quarterly basis by assessing check reports and claims not processed report
•If encounter system problems, log calls timeously with relevant department

Client centricity and adherence to company claims policy, standards and SLA

•Liaise with internal stakeholders to facilitate problem resolution and efficiency of work activities

Relationships

•Build and maintain relationships with all internal and external stakeholders
Requirements
Qualifications &Experience

•Preferably a Business Degree/Diploma
•Insurance Qualification (ISSA or CII)
• 3-4 years experience in motor and non-motor claims handling.

Knowledge

•Sound knowledge, experience and understanding of short-term insurance
•Motor and Non Motor Claims Handling skills
•Understanding of Bryte Risk Services philosophy and framework
•Basic insight into group and departmental strategies and business plans
•Clear understanding of Financial Services compliance framework
•Sound knowledge of Bryte Risk Services organizational structure
•In-depth knowledge and understanding of relevant company policies, processes and procedures
•Sound internal network
•Knowledge of relevant IT systems

Technical Skills

•Computer skills
•Administrative skills
•Telephone skills
•Communication skills

Other Requirements

•Accuracy
•Attention to detail
•Concern for excellence
•Customer service orientation (including assertiveness)
•Negotiation
•Oral and written communication
•Planning and organizing
•Problem solving
•Self-awareness
•Teamwork
•Work standards

Job Closing Date 20/04/2021

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