Job Expired
- COLLECTOR (2*) 2 YEAR FIXED-TERM CONTRACT – IRC204718
Reporting to the Team Leader, the successful incumbent will be required to recover outstanding arrears through engaging customers telephonically.
Duties and responsibilities include, but are not limited to:
- Collect arrears and negotiate acceptable payment arrangements and settlements, in line with the mandate
- Deliver on contracted performance objectives and escalate unresolved delivery and quality issues to management and process owners
- Contribute to the development & improvement of area-specific standards, procedures and processes to ensure continued quality and service improvement
- Report on transactional and process activity progression within set guidelines to provide timely information for decision making
- Carry out collections processes within the mandate, meeting all targets and quality standards.
- Comply with governance in terms of legislative and audit requirements.
- Ensure own understanding and adherence to customer service delivery and provide specialist support to meet or exceed customer expectations.
- Deliver exceptional service through educating the client, offering an appropriate solution and ensuring the relationship is maintained
- Contribute to the successful implementation of change initiatives by providing support related to own area of specialisation
Education & Experience:
WE ARE STILL MAKING CVs FOR P100. COVER LETTERS FOR P50
Pay with FNB EWallet to 76981238 or Orange Money on number 76981238
Whatsapp us on +26776981238
JOIN US ON OUR WHATSAPP CHANNEL HERE
- Advanced Diploma in Business, Commerce or Management Studies (degree would be an added advantage)
- 1-2 years’ experience in a similar environment
Competencies & Skills:
- Computer literate
- Sense of urgency
- Good verbal, communication, and interpersonal skills
- Attention to detail
- Ability to resolve problems quickly and efficiently
- Displays accountability for his/her duties
- Ability to manage sound relationships with all stakeholders, providing timeous feedback
Interested applicants are requested to log onto
https: www.firstrandjobs.mobi/ and upload their Curriculum Vitaes (CVs) no later than 9th September 2021.
- This job has expired!
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