Company: Africa Personnel Services (Pty) Ltd
Reference # W8
Contract Type: Permanent
Location: Gaborone, South East, Botswana

Introduction
We are looking for retail staff who have a passion and energy to manage sales like no other person. If you are a target driven person, team leader with the ability to juggle a number of different tasks at the same time, we want YOU to apply.

MAIN PURPOSE
To deliver exceptional customer service by ensuring on the floor stock availability, and effective service at the till points, thereby creating a positive, lasting impression as the customer leaves the store contributing to increased sales and minimising losses.

KEY OUTCOMES
Demonstrates customer service (Customer)

•Greet, smile and acknowledge customers
•Display a friendly and helpful attitude when interacting with customers
•Identify customer needs in order to provide optimal service
•Attend to customers quickly and effectively
•Takes responsibility for serving the customer and finding solutions to the customer’s queries
•Handle customer questions and queries effectively

•Deal with customer complaints, requests, and queries quickly and efficiently
•Approach all customers and offer assistance in the department.

Applying selling skills (Cross Selling & Service)

•Meets customers’ needs and expectations by listening to and advising customers
•Offer alternatives if merchandise not available and or sizes not available
•Achievement of sales and unit targets

Demonstrates product knowledge and standards (Knowledge)

•Implement gridding and rack alignment in accordance with store guide.
•Know what new lines and promotions have come into their department.
•Know what special events are happening in store

•Advise customers according to their lifestyle and segmentation and identify location of products in their department and where in the stockroom
•Able to measure customers correctly
•Complete the fitting room disc control register

Processes till transactions effectively (Cross Selling & Service)

•Processes till transactions efficiently and effectively in line with till policies and procedures e.g. checks scanned price against sku ticket and or product price, packs merchandise, process payment types
•Scans and packs efficiently at till points and check all payments for irregularities
•Informs customer when there is a problem regarding payment being rejected, in a polite and helpful manner

•Understand and promote the Loyalty card where applicable

Adheres to shop keeping disciplines (Presentation)

•Ensures the store readiness for trade
•Maintain hygienic, safe and well-organised sales floor, till points, fitting rooms and back areas
•Ensures there is sufficient consumables throughout the day
•Support the implementation of loss and control measures.
•Fitting rooms – Ensure all stock is returned to the shop floor on correct hangers, hung in the right way and sizes

Manages stock effectively (Availability)

•Ensure that stock room stock is represented on the sales floor
•Move stock between back areas and sales floor

•To ensure all merchandising principles are in place at all times and every item is ticketed
•Investigates out of stocks and feedbacks to relevant stakeholders
•Identify and isolate quality concerns
•Maximise sales and ensure stock availability in the department by communicating to the manager.
•Ensure launches are put out timorously and ensure all appropriate ticketing (silent salesman) is in place
•Ensure stock rotation in place within the department
•Understands the fitting room policy and Identify the number of garments and issue the appropriate to customer
•Check garments physically when entering and exiting fitting room
•Check no merchandise is left in the fitting room and at close of trade fitting room is clear
•Processes all stock movements in and out of store (IBT’s, etc.)

Minimise Shrinkage (Knowledge)

•Effective management of stock losses
•Ensure buddy systems is in place in your area
•Reporting acts of dishonesty related to shrinkage and fraud to your line manager
•Awareness & report suspicious individuals in your area to security or management
•Understands and apply all red flag processes and policies and procedures
•Ensure correct pricing of merchandise
•Identify and manage shrinkage hotspots in their departments
•Ensure strict controls in place at fitting room area

Demonstrates personal leadership (Leadership)

•Demonstrates self-discipline with regards to attendance, dress code, hygiene and timekeeping
•Attends/is informed of the game plan/team meeting to know the days focus
Requirements
•The ability and flexibility to work different shifts.
•Previous experience in the Retail or Fast Moving Consumer Goods industry would be advantageous.

Job Closing Date: 30/08/2018

 

 

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