Title Department Manager: Visual
Company: Africa Personnel Services (Pty) Ltd
Reference # W7
Contract Type: Permanent
Salary: Market Related
Location: Gaborone, South East, Botswana

Introduction
We are looking for retail staff who have a passion and energy for client service and sales. If you are a target driven person and team leader with the ability to juggle a number of different tasks at the same time, we want YOU to apply.

MAIN PURPOSE

To attract customers by creating impactful visual displays within marketing and visual guidelines, to increase sales.

KEY OUTCOMES

•Effective and timeous implementation of launches and promotions within guidelines and budget
•Ensure availability of stock/merchandise to implement launches and promotions
•Manage non-availability and substitute when necessary
•Ensure sufficient availability of equipment and décor (wall paper, paint and ticketing)
•Ensure sufficient staffing to cover launches and promotions
•Conduct floor walks to ensure implementation guidelines have been adhered to
•Engage and communicate with relevant stakeholders

 

•Offer an exceptional (world-class) shopping experience for all customers
•Execute and maintain the required standard and timeous update of windows, launches and promotions
•Ensure hygiene and safety standards are adhered to
•Create and maintain innovative and appealing visual displays
•Keep up to date with trends and competitor activities

 

•Manage and maintain visual equipment and décor within the store
•Effective planning and communication relating to the receiving of décor
•Maintain allocated space within the store for visual décor
•Ensure that all equipment and décor is safely stored
•Manage and control the processes relating to the movement of visual décor

 

•Manage shrinkage and implement key in-store processes
•Ensure compliance to Consumer Protection Act
•Ensure implementation and action outcomes as per shrinkage plans
•Analyse high/out of tolerance shrinkage lines and develop and implement action plans
•Handle merchandise, tools and consumables with the highest care to avoid breakage and soiling
•Ensure that all waste within the visual department is recorded
•Partner with store team to handle the visual merchandise appropriately

 

•Drive sales and stock management to maximise business profitability
•Launch promotions in line with trading notes and merchandising principles (trading notes and planograms) for a complete customer shopping experience

•Ensure exceptional customer service at all touch points
•Ensure effective product knowledge within the team
•Ensure efficient shop-keeping and house-keeping disciplines

 

•Adhere to store processes
•Comply with the Occupational Health and Safety Act (OHASA) and legal requirements (including hygiene audits)
•Ensure compliance to internal controls (e.g. access and keys)
•Assist with commercial and operational duties (e.g. weekends, days off and power hour)
•Communicate and train employees and contractors on store operational policies
•Ensure effective resource/workforce planning and management in line with legislation and people policies

 

•Lead, develop and retain the visual team
•Manage the end-to-end People processes (attract, develop, retain)
•Drive and manage the Integrated Performance Management processes
•Develop and coach the team
•Ensure consistent engagement with the team (e.g. Let’s Talk and People Thursday)

Requirements
•Matric
•Relevant tertiary qualification advantageous
•Between 1-3 years of relevant managerial experience
•Driver’s licence

Job Closing Date: Fri Sep 21 2018

 

CLICK HERE TO APPLY ONLINE