Operations Manager – Orinoco Call Centre 587 views

Vacancy Advertisement

Orinoco Call Centre is a citizen owned private company providing outsourced call centre services both inbound and outbound. The company is looking for  a suitable qualified, self disciplined, experienced and self driven professionals  for the following vacant position tenable in Gaborone

1. Operations Manager

Main Purpose of the Job

Reporting to the Call Centre Manager, the operations manager will be responsible for the achievement of clearly defined standards by ensuring that all client contact points within the sphere of the contact centre have the necessary competencies, tools and other resources to achieve these standards.

Key Performance areas

• Contact centre Operations Management
• People and performance Management
• Strategic, Leadership and Business Management
• Client Relationship Management
• Self Development
• Team-work

Qualifications and Relevant Experience

• A Degree in business administration
• Experience in call centre functions in service industry preferably telecoms.
• Minimum of 5 years experience relevant experience, three of which have been at a supervisory or management level

Key Competencies and Skills

• Customer service skills
• Strong communication skills-verbal and written
• Leadership skills
• Planning and organisational Skills
• Reporting skills
• Strategic Thinking
• Resource Management