Vacancy
Position: Recoveries Manager
Botswana Insurance Invites applications from suitably experienced & qualified candidates for the position of;
WE ARE STILL MAKING CVs FOR P100. COVER LETTERS FOR P50
Pay with FNB EWallet to 76981238 or Orange Money on number 76981238
Whatsapp us on +26776981238
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Job Purpose
Reporting to the Chief Operations Officer, the incumbent will be responsible for leading a team of Claims Recovery Specialists, providing technical advice and oversight focused on evaluating legal liability and aggressively pursuing, negotiating, and resolving subrogation collection in the event of loss.
Major Responsibilities
- Provide operational and technical management of team of specialists and work alongside the recovery department to develop strategy and maximize benefits in areas of responsibility.
- Provide technical and strategic advice about recovery services and procedures.
- Managing the day-to-day operations and take responsibility for the performance, coaching and development of the recovery team.
- Lead a team of Recovery Technicians and Specialists who trace and identify the party that is to be pursued for
recovery. - Works collaboratively with claims leadership, claims adiusters/customers to improve recovery outcomes Sharing results of operations with Management.
- Provides oversight to highly complex cases by communicating with claims; customer, legal experts, and
underwriters. - Actively monitor and steer highly complex cases.
- Identify bottlenecks in recoveries’ process and make improvements.
- Handle technical referrals, complaints and works closely with Claims team on Claims Recovery performance.
- Core CompetenciesStrong verbal and written communication skills
- Strong active listening skills; able to communicate clearly through phone conversations.
- Problem -solving and managing deadlines.
- Demonstrated ability to balance the needs of the customer with the needs of the business.
- Demonstrated customer support/success experience and track record of providing excellent customer care.
- Attention to details
- Commercial awareness
Qualification and Experience
- He/she must have a relevant University Degree in any Business-related Degree.
- Professional qualification in insurance or good progress in an insurance qualification (AIISA/FISA) will be an added advantage.
- Subrogation and arbitration experience a plus.
- At least 6 years’ experience of supervising a similarly sized team, 5 years’ hands-on experience in a recoveries/claim’s operations setup
- General Insurance experience will be an added advantage.
More Information
-
JOB APPLICATION DETAILS
APPLICATION DETAILS
Interested applicants should email their motivational letter, a detailed curriculum vitae and certified copies of their certificate to [email protected] and should be addressed to the Human Resources Manager, P O Box 715, Gaborone.
Closing date for applications is on or before the 11th of November 2022 @ 5pm. We regret to inform that we will only enter into correspondence with short-listed candidates. Hard copies of applications will not be accepted.
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- This job has expired!
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