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7 hours ago
Moghul Catering is seeking an experienced Catering Operations Manager to lead daily operations and maintain high standards of customer service, cleanliness and financial performance.
Job Summary
- Employer: Moghul Catering
- Job Type: Full-time
- Location: Gaborone, Botswana
- Category: Hospitality
- Closing Date: 2026-10-09
Key Responsibilities
- Maintain high levels of customer satisfaction and achieve budgeted margins.
- Control production costs, waste and pilferage.
- Monitor service quality and cleanliness.
- Review and analyse monthly results, identify problem areas and take appropriate action.
- Skilled in human resources development.
- Lead the overall catering operation independently in multiple creation overall the country, including staffing and related matters.
- Provide effective leadership across front and back of house operations.
Requirements
- An MBA, degree or Diploma in Hospitality Management.
- At least 10 years’ experience in management role.
- Strong working knowledge of Microsoft Office and point of sale systems.
How to Apply
Send applications by post or email Group Human Resources Manager P.O. Box 404326 Gaborone Telephone: 397 5246 Or email info@moghul.co.bw Applications close 9th October 2026
Original Advert
Source document for this listing, published by Jobs Botswana.
Frequently Asked Questions
What qualifications or certifications are typically required for an Operations Manager in catering in Botswana?
Most employers prefer a diploma or degree in Hospitality Management, Business Administration, or Culinary Arts from institutions like BIUST or local hospitality colleges. Food safety certifications such as HACCP or equivalent Botswana Bureau of Standards training are often essential. Previous supervisory experience in food service or hotel operations is commonly required.
What are the typical day-to-day responsibilities of an Operations Manager in a catering company?
You will oversee kitchen and service operations, manage staff schedules, ensure food quality and safety compliance, coordinate events and client orders, and handle supplier relationships and inventory control. Budget management and cost control are also key daily tasks. You may also interact directly with corporate and private clients to ensure service standards are met.
How does workplace culture and employer expectations differ in Botswana's hospitality sector?
Botswana employers generally value punctuality, respect for hierarchy, and strong interpersonal relationships in the workplace. Building trust with your team and demonstrating loyalty to the company are highly regarded. Expect to work flexible hours including weekends and public holidays, as catering demands often peak during events and festive seasons.
What career progression opportunities exist for Operations Managers in Botswana's catering industry?
With proven performance, you can advance to Regional Operations Manager, General Manager, or Director of Operations roles within larger hospitality groups. Some professionals transition into consultancy or establish their own catering businesses. Continuous professional development through workshops and industry associations like the Hospitality and Tourism Association of Botswana can accelerate growth.
What benefits are typically offered to full-time Operations Managers in Botswana's hospitality sector?
Standard benefits usually include annual leave as per Botswana labour law, medical aid contributions, and pension scheme participation through BPOPF or private providers. Some employers offer performance bonuses, staff meals, and transport allowances. Larger companies may provide additional perks such as training sponsorships and cellphone allowances.
How should I apply for an Operations Manager position, and what do Botswana employers look for in candidates?
Submit a detailed CV highlighting quantifiable achievements in team management, cost reduction, and event execution, accompanied by certified copies of qualifications and references. Employers prioritize candidates with local market knowledge, proven leadership in high-pressure environments, and strong problem-solving abilities. Prepare for practical assessments or scenario-based interviews that test your operational decision-making skills.
