The successful candidates will be responsible for driving exceptional sales performance by managing and meeting the requirements pertaining to the efficient and accurate performance of the retail business line service levels. The role ensures effective support to intermediaries and partners, facilitates business growth, and contributes to the achievement of sales and retention objectives.

Job Summary

Employer: Hollard Insurance Company of Botswana
Job Type: Full-time
Location: Gaborone, Botswana
Category: Sales
Closing Date: 2026-10-13

Key Responsibilities

Drive activities aimed at achieving new business sales targets.
Identify and pursue new business opportunities within the retail market.
Build and support high-performing sales teams through the recruitment and development of sales agents and brokers.
Ensure the quality of business written to support customer retention and long-term growth.
Support intermediaries, partners, and key stakeholders with requests relating to compliance documentation, underwriting requirements, and tender fulfilment.
Manage and resolve customer, intermediary, and partner queries received through various channels including telephone, email, and walk-in engagements.
Build and maintain strong professional relationships with intermediaries and business partners.
Resolve complaints and manage conflict effectively to maintain customer satisfaction.
Receive and accurately document sales submissions from intermediaries and partners.
Ensure Know Your Customer (KYC) compliance requirements are met for all business submissions.
Liaise with the Operations Department to review and monitor submitted business.
Provide regular updates on the status of new business, underwriting processes, policy movements, and medical requirements.
Maintain and regularly update the Sales Risk Register and act as a Risk Champion for the sales function.
Undertake any other duties assigned by Executive Management in support of the Company’s strategic objectives
Liaise with the Operations Department to review and monitor submitted business.
Provide regular updates on the status of new business, underwriting activities, and policy movements.
Maintain and regularly update the sales risk register.
Ensure adherence to internal processes, compliance standards, and business requirements.

Requirements

Bachelor’s Degree in Insurance, Business, Marketing, or a related field.
Certificate of Proficiency (CoP) – Basics of Long-Term Insurance
Minimum of five (5) years’ post-qualification experience in the insurance or financial services industry.
Proven experience in relationship management, sales, and business development.
Experience working with intermediaries, brokers, and business partners will be an added advantage.
Strong insurance industry knowledge.
Sales and business development skills.
Excellent communication and presentation skills.
Relationship management and stakeholder engagement.
Customer service orientation.
Query resolution and problem-solving skills.
Teamwork and collaboration.
Proficiency in Microsoft Office Suite (Excel, Word, and PowerPoint)

How to Apply

Apply by email: vacancies@hollard.co.bw

About the Company

Hollard Insurance Company of Botswana is a leading provider of comprehensive short-term and long-term insurance solutions for individuals and businesses throughout the country. Established in 2007, it operates as a vital part of the larger Hollard Group, a prominent privately-owned insurance group with its origins in South Africa. The company offers a diverse portfolio including motor, home, business, funeral, travel, and various life insurance schemes. Hollard Botswana plays a significant role in the local financial sector, committed to safeguarding assets and financial futures for the Batswana community. It is recognized for its customer-centric approach and innovative solutions within the Botswana insurance landscape.

Future-proof your tomorrow.

Website: https://www.hollard.co.bw

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Frequently Asked Questions

What qualifications or certifications do I need to become a Broker Consultant in retail insurance in Botswana?

Most employers require a minimum of BGCSE or equivalent, with a diploma or degree in Business, Marketing, or Insurance being advantageous. The Chartered Insurance Institute (CII) qualifications or local certifications from the Botswana Insurance Institute are highly regarded and often preferred by established firms like Hollard.

What are the typical day-to-day responsibilities of a Retail Broker Consultant?

You will spend significant time visiting clients, prospecting for new business, and maintaining relationships with existing policyholders. Daily tasks include preparing quotations, explaining policy terms, processing renewals, and ensuring compliance with Botswana's Insurance Act regulations.

How does the work culture and employer expectations differ in Botswana's insurance sector?

Botswana employers value punctuality, professional appearance, and strong relationship-building skills given the importance of personal networks in business. Expect regular fieldwork, monthly sales targets, and participation in community or industry events that strengthen client trust.

What career progression opportunities exist for Broker Consultants in Botswana?

With proven performance, you can advance to Senior Broker Consultant, Team Leader, or Branch Manager positions within 3-5 years. Some professionals transition into underwriting, claims management, or establish their own brokerage firms after gaining sufficient experience and regulatory approvals.

What employee benefits are typically offered for this role in Botswana?

Standard packages usually include paid annual leave, medical aid contributions, and pension scheme participation through the Botswana Public Officers Pension Fund or private alternatives. Many insurers also provide performance-based incentives, fuel allowances, and mobile phone allowances given the travel-intensive nature of the job.

What do Botswana insurance employers look for when hiring Broker Consultants, and how should I apply?

Employers prioritize proven sales track records, local market knowledge, and strong Setswana or English communication skills. Submit a tailored CV highlighting measurable achievements, obtain references from previous sales roles, and prepare to demonstrate your understanding of Botswana's insurance products during interviews.