The successful candidates will be responsible for driving exceptional sales performance by managing and meeting the requirements pertaining to the efficient and accurate performance of the retail business line service levels. The role ensures effective support to intermediaries and partners, facilitates business growth, and contributes to the achievement of sales and retention objectives.

Job Summary

Employer: Hollard Insurance Company of Botswana
Job Type: Full-time
Location: Gaborone, Botswana
Category: Sales
Closing Date: 2026-10-13

Key Responsibilities

Drive activities aimed at achieving new business sales targets.
Identify and pursue new business opportunities within the retail market.
Build and support high-performing sales teams through the recruitment and development of sales agents and brokers.
Ensure the quality of business written to support customer retention and long-term growth.
Support intermediaries, partners, and key stakeholders with requests relating to compliance documentation, underwriting requirements, and tender fulfilment.
Manage and resolve customer, intermediary, and partner queries received through various channels including telephone, email, and walk-in engagements.
Build and maintain strong professional relationships with intermediaries and business partners.
Resolve complaints and manage conflict effectively to maintain customer satisfaction.
Receive and accurately document sales submissions from intermediaries and partners.
Ensure Know Your Customer (KYC) compliance requirements are met for all business submissions.
Liaise with the Operations Department to review and monitor submitted business.
Provide regular updates on the status of new business, underwriting processes, policy movements, and medical requirements.
Maintain and regularly update the Sales Risk Register and act as a Risk Champion for the sales function.
Undertake any other duties assigned by Executive Management in support of the Company’s strategic objectives
Liaise with the Operations Department to review and monitor submitted business.
Provide regular updates on the status of new business, underwriting activities, and policy movements.
Maintain and regularly update the sales risk register.
Ensure adherence to internal processes, compliance standards, and business requirements.

Requirements

Bachelor’s Degree in Insurance, Business, Marketing, or a related field.
Certificate of Proficiency (CoP) – Basics of Long-Term Insurance
Minimum of five (5) years’ post-qualification experience in the insurance or financial services industry.
Proven experience in relationship management, sales, and business development.
Experience working with intermediaries, brokers, and business partners will be an added advantage.
Strong insurance industry knowledge.
Sales and business development skills.
Excellent communication and presentation skills.
Relationship management and stakeholder engagement.
Customer service orientation.
Query resolution and problem-solving skills.
Teamwork and collaboration.
Proficiency in Microsoft Office Suite (Excel, Word, and PowerPoint)

How to Apply

Apply by email: vacancies@hollard.co.bw

About the Company

Hollard Insurance Company of Botswana is a leading provider of comprehensive short-term and long-term insurance solutions for individuals and businesses throughout the country. Established in 2007, it operates as a vital part of the larger Hollard Group, a prominent privately-owned insurance group with its origins in South Africa. The company offers a diverse portfolio including motor, home, business, funeral, travel, and various life insurance schemes. Hollard Botswana plays a significant role in the local financial sector, committed to safeguarding assets and financial futures for the Batswana community. It is recognized for its customer-centric approach and innovative solutions within the Botswana insurance landscape.

Future-proof your tomorrow.

Website: https://www.hollard.co.bw

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Frequently Asked Questions

What qualifications or certifications do I need to become a Broker Consultant in Botswana?

Most employers require a minimum of a Diploma in Business, Marketing, or Insurance, though a Bachelor's degree is increasingly preferred. You will also need a valid Insurance Broker's license from the Non-Bank Financial Institutions Regulatory Authority (NBFIRA) in Botswana. Relevant certifications like CII (Chartered Insurance Institute) or local insurance qualifications from the Botswana Insurance Institute strengthen your application.

What does a typical day look like for a Retail Broker Consultant in Gaborone?

Your day usually starts with client meetings across Gaborone to assess insurance needs and recommend suitable retail products like motor, home, or personal accident cover. You will spend significant time preparing quotes, negotiating with underwriters, processing policy documentation, and following up on renewals. Building and maintaining relationships with individual clients and small business owners is central to your success.

How is the work culture for sales roles in Botswana's insurance sector?

The culture is relationship-driven and values personal accountability, with performance typically measured against monthly or quarterly sales targets. Punctuality and professional presentation matter greatly when meeting Batswana clients, who often prefer face-to-face engagement over purely digital interaction. Employers generally expect flexibility to work after hours or weekends when clients are available.

What career progression opportunities exist for Broker Consultants in Botswana?

With strong performance, you can advance to Senior Broker Consultant, Team Leader, or Branch Manager roles within two to five years. Some professionals transition into corporate or commercial broking, which offers larger accounts and more complex portfolios. Others move into underwriting, product development, or start their own independent brokerage after gaining sufficient experience and NBFIRA accreditation.

What benefits are typically offered for full-time sales positions in Botswana's insurance industry?

Standard packages usually include competitive base pay plus commission or performance bonuses, though structures vary significantly by employer. Most established insurers provide medical aid contributions, pension or provident fund arrangements, and annual leave in line with Botswana's labour laws. You may also receive allowances for fuel, airtime, and client entertainment to support your sales activities.

How should I apply for a Broker Consultant role, and what do Botswana employers prioritize?

Submit a concise CV highlighting any sales achievements and insurance-specific experience through the company's careers portal or email, following instructions in the job posting exactly. Employers prioritize candidates with proven sales track records, existing client networks in Gaborone, and strong communication skills in English and Setswana. Prepare to demonstrate your understanding of local insurance products and regulations during interviews.