CHANNEL COORDINATOR – KFC 6 views

VACANCY 

CHANNEL COORDINATOR – KFC

Location: Gaborone

1. Main Function of the Role

The Channel Coordinator is responsible for supporting the Brand Manager in executing and managing omni-channel marketing and sales initiatives. The role focuses on ensuring optimal performance, uptime, and consistency across all digital and non-traditional sales channels, while providing accurate reporting, analysis, and operational support. This position plays a key role in coordinating channel operations, supporting campaigns, and driving customer experience and business growth.

2. Key Performance Areas

Omni-Channel Management & Operations

Manage and monitor non-traditional and digital sales channels including online ordering, delivery platforms, kiosks, mobile apps, web ordering, and related systems.
Ensure maximum uptime and functionality across all omni-channel platforms, proactively identifying and escalating issues.
Maintain brand consistency, menu accuracy, pricing integrity, promotions, and user experience across all channels.
Reporting & Analytics

Generate regular uptime, performance, and operational reports across all sales channels.
Analyse campaign performance and customer feedback from digital platforms to identify trends and improvement opportunities.
Develop dashboards and reporting tools to provide real-time visibility into channel performance.
Stakeholder Coordination & Brand Support

Liaise with internal teams (Operations, IT, Marketing) and external partners such as agencies, vendors, and delivery partners.
Support the Brand Manager with marketing campaigns, CSI initiatives, and cross-functional projects.
Administrative & Strategic Support

Maintain channel documentation, processes, and vendor information.
Support rollouts of new channel features, promotions, and system updates.
Stay informed on emerging omni-channel technologies and recommend growth opportunities.

3. Qualifications and Experience

Bachelor’s degree in Marketing, Communications, or a related field is preferred.
1–2 years’ experience in a marketing, communications, or channel coordination role preferred.
Experience in digital, e-commerce, or omni-channel environments is advantageous.
Experience within the QSR industry will be an added advantage.
Additional e-commerce-related certifications or courses are advantageous.

4. Skills and Attributes

Strong analytical skills with the ability to assess performance and identify improvement opportunities.
Excellent verbal and written communication skills.
Good understanding of digital, e-commerce, and omni-channel sales environments.
Strong attention to detail with the ability to present information accurately and concisely.
Proficient in Microsoft Office (Excel, PowerPoint, and Word).
Strong time management, follow-up, and organizational skills.
Customer-focused with a commitment to service excellence.
Accountable, dependable, and goal oriented.
Ability to work collaboratively in a fast-paced, evolving environment.