The successful candidates will be responsible for driving exceptional sales performance by managing and meeting the requirements pertaining to the efficient and accurate performance of the retail business line service levels. The role ensures effective support to intermediaries and partners, facilitates business growth, and contributes to the achievement of sales and retention objectives.
Job Summary
- Employer: Hollard Botswana
- Job Type: Full-time
- Location: Gaborone, Botswana
- Category: Sales
- Closing Date: 2026-10-13
Key Responsibilities
- Drive activities aimed at achieving new business sales targets.
- Identify and pursue new business opportunities within the retail market.
- Build and support high-performing sales teams through the recruitment and development of sales agents and brokers.
- Ensure the quality of business written to support customer retention and long-term growth.
- Support intermediaries, partners, and key stakeholders with requests relating to compliance documentation, underwriting requirements, and tender fulfillment.
- Manage and resolve customer, intermediary, and partner queries received through various channels including telephone, email, and walk-in engagements.
- Build and maintain strong professional relationships with intermediaries and business partners.
- Resolve complaints and manage conflict effectively to maintain customer satisfaction.
- Receive and accurately document sales submissions from intermediaries and partners.
- Ensure Know Your Customer (KYC) compliance requirements are met for all business submissions.
- Liaise with the Operations Department to review and monitor submitted business.
- Provide regular updates on the status of new business, underwriting processes, policy movements, and medical requirements.
- Maintain and regularly update the Sales Risk Register and act as a Risk Champion for the sales function.
- Undertake any other duties assigned by Executive Management in support of the Company’s strategic objectives
- Liaise with the Operations Department to review and monitor submitted business.
- Provide regular updates on the status of new business, underwriting activities, and policy movements.
- Maintain and regularly update the sales risk register.
- Ensure adherence to internal processes, compliance standards, and business requirements.
Requirements
- Bachelor’s Degree in Insurance, Business, Marketing, or a related field.
- Certificate of Proficiency (CoP) – Basics of Long-Term Insurance
- Minimum of five (5) years’ post-qualification experience in the insurance or financial services industry.
- Proven experience in relationship management, sales, and business development.
- Experience working with intermediaries, brokers, and business partners will be an added advantage.
- Strong insurance industry knowledge.
- Sales and business development skills.
- Excellent communication and presentation skills.
- Relationship management and stakeholder engagement.
- Customer service orientation.
- Query resolution and problem-solving skills.
- Teamwork and collaboration.
- Proficiency in Microsoft Office Suite (Excel, Word, and PowerPoint)
How to Apply
Apply by email: vacancies@hollard.co.bw
About the Company
Hollard Botswana is a significant player in the country's financial services sector, specializing in comprehensive insurance solutions. Operating across Botswana, the company provides both short-term and long-term insurance products designed for individuals, businesses, and large corporations. As a subsidiary of the broader Hollard Insurance Group, it leverages international expertise while maintaining a strong focus on local market needs and challenges. Hollard Botswana is committed to offering security and peace of mind, contributing to the financial well-being and stability of Batswana through its diverse product offerings and community engagement initiatives. Its presence helps bolster the local economy and provides vital risk management services across the nation.
Hollard, Future Assured.
Frequently Asked Questions
What qualifications or education do I need to become a Sales Executive in retail in Botswana?
Most employers require a minimum of a BGCSE or equivalent, with a diploma or degree in Business, Marketing, or Commerce being advantageous. Relevant certifications in sales or customer service from institutions like Botswana College of Open and Distance Learning can strengthen your application. Prior retail or sales experience is often preferred even for entry-level roles.
What are the typical day-to-day responsibilities of a Retail Sales Executive in Gaborone?
You will engage directly with customers to understand their needs and recommend suitable products or services. Daily tasks include achieving sales targets, maintaining product displays, processing transactions, and building lasting client relationships. You may also assist with stock management and report on sales performance to supervisors.
How does workplace culture in Botswana affect retail sales roles?
Botswana's workplace culture emphasizes respect for hierarchy and building personal relationships with colleagues and customers. Punctuality and professional appearance are highly valued in retail environments. Employers often expect flexibility with working hours, including weekends and public holidays when retail traffic is highest.
What career progression opportunities exist for Sales Executives in Botswana's retail sector?
With strong performance, you can advance to Senior Sales Executive, Team Leader, or Sales Manager positions within two to five years. Some professionals transition into branch management, regional sales roles, or specialized positions like Key Account Manager. Continuous professional development and networking through the Botswana Institute of Marketing can accelerate advancement.
What benefits are typically offered to retail sales staff in Botswana?
Standard benefits usually include annual leave as prescribed by Botswana labour law, medical aid contributions, and pension scheme participation through the Botswana Public Officers Pension Fund or private alternatives. Some employers offer performance-based incentives, staff discounts, and transport allowances. Benefits vary significantly between companies, so clarify these during your interview.
How should I apply for a Sales Executive position, and what do Botswana employers look for?
Submit a concise CV highlighting measurable sales achievements and a tailored cover letter through the specified application channel, whether email or online portal. Employers value demonstrated communication skills, resilience, and local market knowledge. Prepare for competency-based interviews and be ready to provide references from previous supervisors or academic mentors.
