SENIOR MANAGER – CUSTOMER SERVICES wanted at Motor Vehicle Accident Fund 1218 views

Motor Vehicle Accident Fund invites applications from suitably qualified candidates for the following position:

SENIOR MANAGER – CUSTOMER SERVICES

Main Purpose of the Job:

 

The Customer Services Department is responsible for the coordination of all Branch operations to ensure the efficient receipt and processing of claims in accordance with the provisions of the MVA Fund Act and regulations, ensuring efficient front office customer services to claimants.

Position Requirements

 

• Degree in Health, Social Sciences, Business. Customer Relations or related qualification plus a Masters Degree in a related field.
• Candidates with a background in customer services will be an added advantage.

 

Relevant Experience

• At least 8 years’ post graduate qualification experience in a Health or Customer Services environment with demonstrable supervisory experience.

 

 

Core Competencies

Technical expertise and knowledge in wellness and rehabilitation, Empathy and interpersonal skills. Listening skills, Resilience, Customer service focused. Team and strategic leadership. Budget and resource management. Business acumen. Critical and analytical thinking. Decisive and assertive, Impact and influence. Relationship management. Results focused. Diagnostic skills. Communications, impact and influence, Negotiations and advocacy.

Change management. Project management, Initiative and innovation. Risk management and Judgment and decision making.