(Job Number: 90228344)

Description

Job Purpose

Dispense and receive cash and related instruments and provide customer service to walk-in branch Retail

Customers.

Key Accountabilities

• Dispense and receive physical cash, cheques, travellers cheques, drafts and other financial instruments over the counter to walk-in primarily retail banking customers.
• Where required, process foreign currency travellers cheques, either by issuing or cashing such cheques
• Before processing each transaction, verify that all the required information for the transaction is accurate and complete in accordance with the banks procedures (for example when cashing a cheque, verify the date, bank name, customer’s ID and validity of the cheque, check amount number and amount in words agree, that customer has sufficient funds etc.).
• Provide advice to customers on the cash process to ensure the smooth flow of transactions.
• When directly receiving customer enquiries, attempt to resolve the enquiry at the first instance by using the bank’s systems. Only escalate to the Team Leader or Branch Coordinator, or ask the customer to speak to an Inquiries Advisor when all other efforts have been exhausted to resolve the customer’s request.
• Explain the banks procedures, security requirements (such as the requirement to provide sufficient ID when transacting) as well as services to customers.
• Identify sales leads through reviewing income levels on customer statements, questioning customers when they mention specific needs, and referring any new leads to Customer Advisors
• When specific sales campaigns are running in the branch, explain the campaign details in brief to customers, and direct them to the Customer Advisors for further information.
•  Reconcile own till cash at the beginning and end of each day, as well as when cash is restocked or repatriated during the day.
• Open and close tills together with a second controller (usually the Cash Custodian or Branch Coordinator), including physically securing the till according to requirement set out (e.g. physically chaining the till).
•   Throughout each day advise the Cash/ATM Custodian when teller cash limits are reached to enable them to restock or repatriate cash.

Essential/Basic Qualifications

Education and Experience Required

• Degree qualification with Math and English passed at a higher grade
• 1-2 years’ experience in a banking hall environment either as cashier or inquiries

Knowledge & Skills: (Maximum of 6)

• High level of working knowledge of all theBank’s retail products, procedures and policies
•    Some knowledge of competitive products and processes re

 Competencies:  

• Excellent numeric skills including meticulous attention to detail
• Excellent communication skills especially verbal
• Listening and questioning skills
• Good keyboard skills, especially on the numerical side.

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