Job Expired
Quality Assurer D – IRC173209 at Botswana, Gaborone, Botswana in FNB Botswana Call Centre
Ends 05 Aug 2019
purpose
To facilitate quality delivery and ensure adherence to quality standards across various FNB segments. To ensure implementation of identified quality methodologies and improvement initiatives.
experience and qualifications
- Relevant B Degree/Diploma plus 3 years related experience.
- At least 3 years’ experience.
WE ARE STILL MAKING CVs FOR P120. COVER LETTERS FOR P60
Pay with FNB EWallet to 76981238 or Orange Money on number 76981238
Whatsapp us on +26776981238
JOIN US ON OUR WHATSAPP CHANNEL HERE
responsibilities
- Manage costs / expenses within approved budget to achieve cost efficiencies.
- Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions.
- Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members.
- Provide support and act as a feedback channel for quality issues and to communicate quality initiatives to all business units.
- Facilitate quality delivery across the various teams by monitoring quality adherence and compliance to quality standards and ensure implementation of identified quality methodologies and improvement initiatives.
- Comply with governance in terms of legislative and audit requirements by managing and preparing all Audits, follow up and finalization of all audit exceptions for the business units.
- Deploy quality management tools in the business and control application and effect.
- Provide ongoing intelligence on customers and competitors using internal and external data
- sources i.e. monitor surveys etc. and offer input into market analysis and segmentation.
- Assist in aligning processes in the business and ensure that this is in line with customers’ expectations by identifying possible risks in the area and come up with suitable action plans to ensure there are no loop holes in the process.
CLICK LINK BELOW AND APPLY ONLINE
https://insurance.jobsbotswana.info/4P7QH
- This job has expired!
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